Energy Delivery Account Manager | Key Customer Advocate

AEP Service Corporation; Marion (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

AEP Service Corporation is seeking an entry-level BSAM Associate to manage a portfolio of 300-600 assigned account customers, acting as the single point of contact for Energy Delivery and energy products and services.

You will build professional relationships with managers and executives, provide energy solution consultations to lower costs, and support billing, tariffs and service requests while ensuring high customer satisfaction.

Qualifications

• Bachelor's degree in Business, Finance, Marketing, Engineering or Industrial Technology with at least 2 years of customer service experience in a technical environment.
• Associate Degree with at least 4 years of customer service experience in a technical environment.
• High school diploma or GED with a minimum of 6 years of customer service experience.

Responsibilities

• Serve as the primary field point of contact for assigned customers with 24/7/365 availability.
• Follow a proactive plan to meet and develop relationships with contacts for assigned customers.
• Demonstrate ability to develop professional relationships with key managers and executives for assigned customers.
• Demonstrate a strong customer experience mindset with internal and external customers and encourage a similar mindset from matrix partners.
• Gain familiarity in evaluating historical customer satisfaction survey results and develop mutually beneficial plans to strengthen the business relationship.

Skills

Customer service

Relationship management

Communication

Education

Bachelor's degree (Business / Finance / Marketing / Engineering / Industrial Technology)

Associate degree + 4 years experience

High school diploma or GED + 6 years experience

Job description

AEP Service Corporation is seeking an entry-level BSAM Associate to manage a portfolio of 300-600 assigned account customers, acting as the single point of contact for Energy Delivery and energy products and services.

You will build professional relationships with managers and executives, provide energy solution consultations to lower costs, and support billing, tariffs and service requests while ensuring high customer satisfaction.