Strategic Education CSM - Apple Ecosystem Champion

DaParrot Ltd; Northern (KY); Hybrid; USD 65,000 - 149,000; Full time

Job summary

Jamf seeks a Strategic Customer Success Manager to own a portfolio of high-value educational accounts and ensure successful Apple deployments within the Jamf product suite.

You will collaborate with senior stakeholders, drive proactive engagements, business reviews, and cross-functional advocacy to realize measurable outcomes and customer value.

This role offers a collaborative culture with growth opportunities at a global company serving thousands of customers worldwide.

Qualifications

• 5+ years in Customer Success or Account Management within a SaaS environment.
• Proven experience managing strategic educational accounts with global complexity.
• Expertise in Apple ecosystems and enterprise IT workflows.
• Experience in IT, cybersecurity, or endpoint management solutions.
• Technical acumen in MDM, Apple Business Manager, or security frameworks.

Responsibilities

• Own and manage a portfolio of high-touch, high-value, strategic accounts.
• Partner with customers and executive stakeholders to understand goals and KPIs.
• Advocate for the voice of the customer across internal teams.
• Drive adoption and retention by building strategic plans aligned with goals.
• Foster trusted relationships with decision makers and provide expert recommendations.
• Lead business reviews to track progress and identify growth opportunities.
• Guide customers on optimal deployment and adoption strategies within Jamf.

Skills

Customer Success

Account Management

SaaS

Apple ecosystems

Enterprise IT workflows

IT/Cybersecurity knowledge

MDM / Apple Business Manager

Job description

Jamf seeks a Strategic Customer Success Manager to own a portfolio of high-value educational accounts and ensure successful Apple deployments within the Jamf product suite.

You will collaborate with senior stakeholders, drive proactive engagements, business reviews, and cross-functional advocacy to realize measurable outcomes and customer value.

This role offers a collaborative culture with growth opportunities at a global company serving thousands of customers worldwide.