Strategic Dispatcher — Revenue‑Driven, Hospitality‑Forward

Fivestartoday; Leesburg (VA); Hybride; USD 25 000 - 39 000; Plein temps

Avantages offerts par ce poste

Weekly pay

PTO & holidays

Medical, Dental & Vision

HSA

FSA

Employee discounts

Company paid life insurance

Life insurance

Résumé du poste

M.E. Flow, a Southern Home Services Company, is seeking a Dispatcher in Leesburg, VA. The role centers on strategic dispatching, assigning the right technician, and driving results with a hospitality mindset.

This in-office position requires sharp judgment, strong communication, and a customer-focused approach to ensure high-quality service delivery across HVAC, plumbing and electrical services.

Qualifications

• 1-2+ years of dispatching experience.
• Proficient in Microsoft Office applications.
• Experience with ServiceTitan is highly preferred.
• Competitive and results-driven mindset.
• Strong communication and reading people skills.
• Warm, service-oriented and hospitality-driven.
• Sales-minded with focus on revenue.
• Comfortable using phone and dispatch systems.
• Highly organized with strong follow-through.

Responsabilités

• Take first contact from callers and assign the right technician with intent.
• Read the call, understand the customer, and match the job to technician strengths.
• Dispatch decisions focus on results and hospitality, not just slot filling.

Connaissances

Dispatching experience

Microsoft Office

Communication skills

Hospitality mindset

Sales mindset

Decision making

Attention to detail

Team player

In-office readiness

Outils

ServiceTitan

Dispatch systems

Description du poste

M.E. Flow, a Southern Home Services Company, is seeking a Dispatcher in Leesburg, VA. The role centers on strategic dispatching, assigning the right technician, and driving results with a hospitality mindset.

This in-office position requires sharp judgment, strong communication, and a customer-focused approach to ensure high-quality service delivery across HVAC, plumbing and electrical services.