Strategic Director, Student Accounts & AR Leadership

Palm-Beach-Atlantic-University; West Palm Beach (FL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Holidays

Tuition Benefit for employees and/or/?

Free parking

Job summary

Palm Beach Atlantic University is seeking a Director of Student Accounts to lead all student accounts operations, including billing, receivables, payment processing, collections and reporting. The role partners with Financial Aid, Enrollment, Registrar and IT to ensure accurate records, regulatory compliance and an exceptional student financial experience.

Responsibilities include setting goals, monitoring service standards, implementing process improvements, managing refunds and third-party

Qualifications

• Bachelor's degree in business, finance, accounting or related field required.
• Master's degree preferred or equivalent experience.

Responsibilities

• Provide strategic leadership for all Student Accounts functions including billing, receivables and collections.
• Oversee third-party billing programs, refunds processing and compliance with Title IV policies.
• Develop and monitor KPIs for receivables, aging, collections, and customer service metrics.

Skills

Leadership

Customer service

Attention to detail

Communication

Teamwork & collaboration

Education

Bachelor's degree

Master's degree preferred

Tools

ERP systems

Job description

Palm Beach Atlantic University is seeking a Director of Student Accounts to lead all student accounts operations, including billing, receivables, payment processing, collections and reporting. The role partners with Financial Aid, Enrollment, Registrar and IT to ensure accurate records, regulatory compliance and an exceptional student financial experience.

Responsibilities include setting goals, monitoring service standards, implementing process improvements, managing refunds and third-party