Senior Financial Aid Compliance & Appeals Lead

Palm Beach Atlantic University; West Palm Beach (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Palm Beach Atlantic University is seeking a financial aid administrator to ensure compliance with all financial aid policies and provide top-tier customer service. The role involves managing financial aid programs, overseeing audits, and supporting students and families in navigating financial aid processes. Candidates should hold a bachelor's degree in a relevant field and have at least 1 year of experience in financial aid administration, with additional credentials preferred. This is a key position for enhancing financial aid service quality.

Qualifications

• 1+ years of progressive experience in financial aid administration.
• Mastery in financial aid procedures, regulations, and practices required.
• Professional NASFAA Credentials and FAAC Designation preferred.

Responsibilities

• Ensure compliance with financial aid policies and regulations.
• Provide oversight of Satisfactory Academic Progress and related processes.
• Analyze and report on financial aid data and compliance.
• Support training and development of staff.

Skills

Customer Service Orientation

Professionalism

Analytical Thinking & Decision Making

Effective Communication

Attention to Detail

Technology

Education

Bachelor’s degree in finance, business, mathematics education, or related field

Tools

PowerFaids

Jenzabar

Job description

Palm Beach Atlantic University is seeking a financial aid administrator to ensure compliance with all financial aid policies and provide top-tier customer service. The role involves managing financial aid programs, overseeing audits, and supporting students and families in navigating financial aid processes. Candidates should hold a bachelor's degree in a relevant field and have at least 1 year of experience in financial aid administration, with additional credentials preferred. This is a key position for enhancing financial aid service quality.