Strategic Director of Operations & Growth

Haskel Thompson & Associates, LLC - Executive Recruiters; New Jersey; On-site; USD 120,000 - 210,000; Full time

Job summary

Haskel Thompson & Associates, LLC - Executive Recruiters is seeking a Director of Operations in New Jersey to drive the company’s operational performance. You will partner with the CEO to translate strategy into actionable plans, build a high-performing leadership team, and ensure structure, systems, and talent align with goals.

You will oversee Service & Installation, IT, Delivery, Propane & Fleet, and Customer Interaction, while maintaining P&L accountability and leading KPI-driven

Qualifications

• Bachelor’s degree in Business Management, Finance, Supply Chain Management, Accounting, or related field (MBA preferred).
• 10–15 years in a senior management or executive leadership role.
• Extensive propane, heating oil, and HVAC industry experience.
• Extensive KPI development and performance management experience.
• Ability to oversee heating oil and propane departments daily.
• Strong understanding of supplier, terminal, and transportation management.
• Exceptional leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to hold team members accountable across all levels of the organization.
• Experience working with family-owned businesses preferred.

Responsibilities

• Translate the CEO vision into executable operational plans and deliver results.
• Provide regular updates on operational performance, people issues, emerging risks, and planned adjustments.
• Partner with the CEO to align organizational priorities, hiring levels, and growth objectives.
• Lead annual operations planning and strategic execution initiatives.
• Develop and maintain KPI dashboards and reporting tools.
• Monitor performance against plan and implement corrective actions.
• Provide strategic oversight of Service & Installation, IT, Delivery, Propane & Fleet, Customer Interaction, and Business Development.
• Provide direct oversight of heating oil and propane operations.
• Manage relationships with suppliers, terminals, equipment vendors, and third-party carriers.
• Maintain P&L accountability and budgeting oversight.
• Drive continuous improvement, cost efficiency, and service quality initiatives.
• Build and maintain strong customer, partner, and stakeholder relationships.
• Evaluate departmental structures, staffing levels, and organizational effectiveness.
• Conduct regular leadership meetings and performance reviews.
• Coach, develop, and hold leaders accountable for results.
• Serve as a firewall to solve issues before escalation to senior family management.
• Work side-by-side with ownership to establish and achieve daily, weekly, monthly, and annual goals.
• Oversee onboarding, employee development, disciplinary actions, and succession planning.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Decision-making

Accountability

Education

Bachelor's degree (Business Management/Finance/Supply Chain/Accounting)

MBA (preferred)

Job description

Haskel Thompson & Associates, LLC - Executive Recruiters is seeking a Director of Operations in New Jersey to drive the company’s operational performance. You will partner with the CEO to translate strategy into actionable plans, build a high-performing leadership team, and ensure structure, systems, and talent align with goals.

You will oversee Service & Installation, IT, Delivery, Propane & Fleet, and Customer Interaction, while maintaining P&L accountability and leading KPI-driven