Strategic Director of Digital Transformation

Fidelity Investments Inc.; Durham (NC); On-site; USD 150,000 - 210,000; Full time

Job summary

Fidelity Investments Inc. is seeking a Director to drive high-priority digital transformation initiatives, delivering client value and business outcomes.

The role blends product strategy, operations, and analytics with data-driven storytelling and executive-level communication. You will lead cross-functional teams and engage senior leadership to shape roadmaps, justify investments, and ensure measurable improvements in customer experiences and cost-to-serve.

Qualifications

• Bachelor's degree in a relevant field required; MBA or other advanced degree preferred.
• 10+ years of progressive experience in strategy consulting, transformation, or enterprise program leadership; financial services experience is a strong plus.
• Proven success leading large-scale transformation initiatives from ideation through execution with measurable impact on cost, efficiency or revenue.
• Expertise in digital transformation, customer servicing & segmentation, or channel orchestration strategy in large matrixed organization.
• Strong track record of leading complex initiatives across functional lines with measurable business outcomes.
• Ability to craft executive-ready presentations and business cases to drive decision-making.

Responsibilities

• Apply a consulting-style problem-solving approach to identify and prioritize high-friction opportunities across client journeys.
• Develop and present data-driven business cases that align customer needs with enterprise value.
• Lead end-to-end execution of strategic initiatives—from hypothesis and design through delivery, adoption, and measurable outcomes.
• Partner cross-functionally with product, technology, operations, and analytics teams to drive transformation at scale.
• Use customer insights, data, and experimentation to inform strategy and continuously improve experiences.
• Shape and influence the roadmap for future transformation initiatives that streamline servicing and improve business performance.
• Communicate effectively with senior executives, synthesizing complex topics into clear, actionable recommendations.

Skills

Management consulting

Digital strategy

Product leadership

Structured problem-solving

Analytical skills

Executive communication

Influence without authority

Matrixed organizations

Customer-centric mindset

Education

Bachelor's degree

MBA or advanced degree preferred

Job description

Fidelity Investments Inc. is seeking a Director to drive high-priority digital transformation initiatives, delivering client value and business outcomes.

The role blends product strategy, operations, and analytics with data-driven storytelling and executive-level communication. You will lead cross-functional teams and engage senior leadership to shape roadmaps, justify investments, and ensure measurable improvements in customer experiences and cost-to-serve.