Strategic Director, K-12 Customer Success & Growth

Instructure, Inc.; Northern (KY); Hybride; USD 150 000 - 190 000; Plein temps

Avantages offerts par ce poste

Ownership program for employees

Flexible work culture (remote, hybrid,

Generous time off

Wellness programs

Tuition reimbursement

Résumé du poste

Instructure, Inc. is seeking a Director of Customer Success for our NORAM K12 team. You will lead Managers, CSMs, and CSAs to ensure the success of our NORAM K12 customer base, partnering with Sales, Renewals, Marketing, Services, Support, and Product.

You will own the business unit strategy, team design, and cross-functional relationships to drive adoption, value realization, and renewed partnerships with schools, districts, and state agencies.

Qualifications

• Experience turning a vision into actionable work in a CS, account management, or post-sales organization.
• Proven track record of leading managers and growing leaders.
• Experience building team structures, spans, and segmentation models that fit a strategy.
• Strong leadership with customers and executives, influencing decisions without formal authority.
• Experience forecasting a book of business accurately and sizing risk/expansion.
• Deep knowledge of the K-12 education market, including budget cycles and procurement.

Responsabilités

• Lead a team of Managers across Strategic, Senior, Enterprise, Associate CSM, and CSA segments, coaching growth.
• Own hiring, onboarding, performance, and succession planning for the team and build bench strength.
• Set coaching standards for value conversations, renewals, risk, and business reviews.
• Maintain regular operating rhythm with 1:1s, team meetings, forecast calls, and business reviews.
• Design organization structure, headcount, segmentation, and reporting lines to fit strategy.
• Co-own go-to-market strategy with sales and cross-functional partners; drive adoption and expansion.

Connaissances

Leadership

Strategic planning

Forecasting

K-12 knowledge

Executive presence

Communication

Formation

Bachelor's degree

Outils

Gainsight

Salesforce

Description du poste

Instructure, Inc. is seeking a Director of Customer Success for our NORAM K12 team. You will lead Managers, CSMs, and CSAs to ensure the success of our NORAM K12 customer base, partnering with Sales, Renewals, Marketing, Services, Support, and Product.

You will own the business unit strategy, team design, and cross-functional relationships to drive adoption, value realization, and renewed partnerships with schools, districts, and state agencies.