Strategic Director, Field Operations Excellence

sunbeltrentals; Fort Mill (SC); On-site; USD 180,000 - 240,000; Full time

Job summary

Sunbelt Rentals is hiring a Director, Operational Excellence to lead our Operational Excellence function, driving performance, growth, and customer experience through identification, piloting, and scaling of high-impact initiatives across 1,400+ locations. This builder's role combines strategic thinking, execution, and field credibility under the VP, Operational Excellence.

You'll lead a small senior team, translate new technology into practical field tools, and partner with senior operations

Qualifications

• Bachelor's degree or equivalent experience, plus 10-15 years of progressive experience in operations, operational excellence, strategy, or project/portfolio management within a multi-site or geographically distributed business.
• Demonstrated track record of turning financial/operational data into business cases that moved the needle on real performance metrics across multiple locations or markets.
• Experience designing, piloting, and scaling operating model changes across a multi-site network - cost reduction, logistics/service redesign, shared services, or process re-engineering.
• Comfort operating at both altitudes: building the analytical case for change and getting into the field to build the solution yourself.

Responsibilities

• Partner with operations leadership across the organization to surface and prioritize the biggest operational opportunities - logistics performance, service and maintenance performance, process gaps and other high impact opportunities.
• Drive measurable improvements in productivity, asset utilization, customer experience, and profitability through operational initiatives and operating model enhancements.
• Personally lead the scoping, design, and in-market piloting of top initiatives, iterating rapidly on field feedback before scaling - this is hands-on work, not just oversight.
• Partner closely with local and regional operations leadership to ensure solutions are practical, scalable, and grounded in real-world, on-the-ground realities.
• Quantify operational and financial impact, developing clear, fact-based recommendations that support executive decision-making.
• Act as an early, hands-on evaluator of new technology and platforms, shaping rollout and change management plans so new tools and processes get adoption from operations team.
• Own the initiative pipeline end-to-end, from prioritization through handoff to enterprise execution teams, staying engaged as initiatives scale.
• Lead, coach, and grow a small, high-caliber team, including managers who bring direct, hands-on operating experience into the group.

Skills

Operational excellence

Strategic thinking

Portfolio management

Data-driven decision making

Education

Bachelor's degree or equivalent experience

Job description

Sunbelt Rentals is hiring a Director, Operational Excellence to lead our Operational Excellence function, driving performance, growth, and customer experience through identification, piloting, and scaling of high-impact initiatives across 1,400+ locations. This builder's role combines strategic thinking, execution, and field credibility under the VP, Operational Excellence.

You'll lead a small senior team, translate new technology into practical field tools, and partner with senior operations