Strategic Director: Enterprise Data & Digital Platforms

SNtial Technologies, Inc.; Chicago (IL); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SNtial Technologies, Inc. is seeking a Director, Enterprise Data & Digital Systems to lead the development, reliability, and scalability of an enterprise data environment and the digital systems that support customer-facing interactions.

The role focuses on data architecture, analytics capabilities, governance, and reporting infrastructure, while also overseeing digital platforms such as ecommerce, online ordering, loyalty, and mobile apps.

Qualifications

• Strong communication translating technical concepts for non-technical audiences.
• Working knowledge of enterprise data engineering, pipeline architecture, data modeling, and BI platform selection.
• Familiarity with digital commerce systems and online ordering platforms.
• Experience managing external development or analytics partners.
• Background in budget management, vendor contracts, and technology roadmaps.
• Ability to lead teams in resource-constrained or ambiguous environments.
• 8–12 years of progressive experience in technology roles, including leadership of data, digital product, or platform teams.
• Experience in restaurant, retail, hospitality, or multi-unit consumer businesses preferred.
• Use AI to accelerate requirements gathering, technical documentation, and partner briefings.
• Apply AI to analyze platform performance data and identify trends that inform roadmap priorities.
• Leverage AI for research on data platforms, ecommerce approaches, and industry best practices.
• Use AI to streamline stakeholder communications and vendor performance summaries.
• Apply AI to review and summarize code or pipeline deliverables to improve oversight efficiency.

Responsibilities

• Define and execute the enterprise data strategy, including architecture, pipelines, modeling, BI tooling, and reporting infrastructure.
• Build and maintain the data platform supporting Operations, Marketing, Finance, and other business functions.
• Establish data governance standards and manage relationships with data platform vendors.
• Drive adoption of data-driven decision-making across the organization.
• Oversee data quality, reliability, and accessibility across systems and teams.
• Oversee technology supporting digital ordering and customer-facing channels, including ecommerce, online ordering, loyalty, and mobile.
• Ensure stable integrations across multi-vendor platforms (POS, payment, loyalty, catering).
• Partner with Marketing, Ecommerce Operations, and Finance to align digital system enhancements with business priorities.
• Support the digital experience across high-volume, transaction-heavy channels.
• Build and manage the data and digital systems team, including hiring, development, and performance management.
• Establish delivery standards, operating cadence, and accountability structures.
• Represent the function at the executive level when needed.
• Manage vendor relationships, contracts, and performance across data and digital partners.
• Communicate progress, risks, and tradeoffs to senior leadership.

Skills

Data architecture

BI tooling

Leadership

Vendor management

AI-driven analytics

Data governance

Stakeholder communication

Budget management

Data platform

Education

Bachelor's degree

Tools

BI platform

POS systems

Job description

SNtial Technologies, Inc. is seeking a Director, Enterprise Data & Digital Systems to lead the development, reliability, and scalability of an enterprise data environment and the digital systems that support customer-facing interactions.

The role focuses on data architecture, analytics capabilities, governance, and reporting infrastructure, while also overseeing digital platforms such as ecommerce, online ordering, loyalty, and mobile apps.