Strategic Director, Customer Compliance & Operational Governance

Zwiesel Fortessa LLC; Winchester (VA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan with match

Paid holidays

Paid time off

Job summary

Zwiesel Fortessa Americas LLC, a leading global tableware company, seeks a Director of Customer Compliance & Operational Governance to lead the customer compliance program across the organization. You will collaborate with Operations, Supply Chain, Logistics, Quality, Customer Service, Sales, IT, Finance, and other teams to ensure requirements are clearly communicated and implemented.

The role requires a strong background in customer compliance, routing guides, and cross-functional project

Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, Logistics, or related field
• 5+ years in customer compliance, supply chain, logistics, operations, or related field
• Experience interpreting and implementing customer-specific requirements in manufacturing, distribution, retail, hospitality, or consumer products
• Strong understanding of customer routing guides, packaging and labeling requirements, shipping compliance, and electronic transactions/EDI
• Experience leading cross-functional projects and driving accountability across multiple departments
• Strong analytical, organizational, communication, and problem-solving skills

Responsibilities

• Lead and oversee the company's customer compliance program across multiple channels and business units
• Review and interpret customer requirements, routing guides, scorecards, audits, certifications, and compliance updates
• Manage customer compliance portals and serve as a key point of contact for customer requirements and compliance activities
• Coordinate requirements across departments and ensure clear ownership, follow-up, and accountability
• Monitor customer compliance performance, scorecards, audit findings, and chargebacks to identify risks and improvement opportunities
• Lead cross-functional initiatives, corrective actions, and process improvements
• Support customer onboarding, new program launches, and account transitions
• Partner with IT and business system owners on ERP, WMS, TMS, EDI, and customer-facing compliance requirements
• Develop and improve processes, procedures, training, and tools that strengthen compliance and operational performance
• Identify opportunities to streamline processes, improve visibility, and reduce customer compliance risk
• Serve as a subject matter expert and resource to leadership and cross-functional teams

Skills

Analytical thinking

Organizational skills

Communication skills

Problem-solving

Education

Bachelor's degree in Business/Supply Chain

Tools

ERP

WMS

TMS

EDI

Job description

Zwiesel Fortessa Americas LLC, a leading global tableware company, seeks a Director of Customer Compliance & Operational Governance to lead the customer compliance program across the organization. You will collaborate with Operations, Supply Chain, Logistics, Quality, Customer Service, Sales, IT, Finance, and other teams to ensure requirements are clearly communicated and implemented.

The role requires a strong background in customer compliance, routing guides, and cross-functional project