Strategic Director, Commercial IT Systems

Shionogi Inc. (U.S.); Florham Park (NJ); On-site; USD 210,000 - 240,000; Full time

Job summary

Shionogi Inc. (U.S.) seeks a Director of Commercial IT Systems to translate business strategy into technology plans spanning CRM, marketing automation, data integration, and analytics.

The role blends strategic planning, technical leadership, and team management across internal staff and vendors. You will partner with Commercial leadership to align roadmaps, govern initiatives, ensure data integrity and security, and maintain regulatory compliance in a highly controlled environment.

Qualifications

• Bachelor’s degree in a technical discipline.
• 10–12 years IT experience, including IT leadership in pharmaceutical commercial environments.
• Pharmaceutical industry experience is required.
• Hands-on experience leading Commercial system implementations, configurations, integrations, and data mapping.
• Proven experience managing IT teams and delivering projects on schedule.
• Deep operational knowledge across CRM, marketing automation, ETL, data warehouses, BI, MDM, and web and social platforms.
• Experience managing budgets, vendors, and technology delivery.

Responsibilities

• Partner with Commercial leadership and stakeholders in brand, launch, and annual business planning cycles to anticipate business needs 12–18 months ahead, identify opportunities and risks early, and maintain a forward-looking technology roadmap aligned to Commercial strategy
• Serves as the strategic IT advisor to Commercial stakeholders, translating business challenges into solution options with clear tradeoffs to guide decisions on technology investments, prioritization, and solution design
• Establishes intake, prioritization, and governance processes with Commercial stakeholders, including roadmap and steering reviews and reporting of status, risk, and tradeoffs in business terms
• Manages the IT team members reporting to the position, including setting direction and priorities, allocating capability across initiatives, and holding accountability for the quality and timeliness of deliverables
• Directs the technical work of the team, including data architecture design, system configuration, system integration, testing, and troubleshooting
• Owns the technical integrity of delivered solutions, including architecture, data quality, security, and compliance, assessing solution designs, data models, integration approaches, technical proposals, and delivery quality at key milestones
• Partners with Japan headquarters and global teams on global data governance and market access initiatives, representing Shionogi Inc. requirements and applying agreed frameworks and policies to Commercial systems and data
• Supports the lifecycle management (selection, implementation, validation, operation, and retirement) of Commercial business applications, in alignment with IT and business ownership models
• Directs the diagnosis and resolution of critical incidents and escalated technical issues, engaging directly where warranted
• Supports the Commercial data landscape by understanding business-owned data strategy, data licensing, privacy, compliance, and data integrity requirements, and translating them into actionable IT, vendor, platform, integration, and governance requirements
• Partners with IT Operations to define recovery objectives and business continuity requirements for Commercial applications, contributing to disaster recovery testing and readiness
• Manages vendor relationships, statements of work, and day-to-day vendor delivery and performance
• Partners with Quality, IT System Assurance, and the Data Privacy Office on audit readiness, privacy assessments, and regulatory inspections for Commercial systems
• Establishes data privacy, data integrity, and regulatory compliance practices for Commercial systems, meeting US state privacy laws including CCPA, HIPAA requirements applicable to patient support and copay program integrations, the Sunshine Act and state HCP transparency reporting, and 21 CFR Part 11
• Balances innovation with compliance, security, and operational reliability when applying emerging technologies in regulated Commercial environments
• Applies and contributes to standards, policies, and best practices in delivery and operations
• Owns planning for the IT budget supporting the Commercial organization, in partnership with Commercial Operations, across operating, capital, and IT people costs, aligning requests, forecasts, and project funding with business priorities and launch plans, and managing spend and procurement approvals within delegated authority
• Drives continuous improvement in the reliability, usability, and value of Commercial systems

Skills

Strategic IT leadership

Commercial IT systems

Cross-functional collaboration

Vendor management

Regulatory compliance

Budget planning

Team development

Education

Bachelor’s degree in a technical discipline

Tools

CRM systems

Marketing automation platforms

ETL

Data warehouses

BI platforms

MDM systems

Job description

Shionogi Inc. (U.S.) seeks a Director of Commercial IT Systems to translate business strategy into technology plans spanning CRM, marketing automation, data integration, and analytics.

The role blends strategic planning, technical leadership, and team management across internal staff and vendors. You will partner with Commercial leadership to align roadmaps, govern initiatives, ensure data integrity and security, and maintain regulatory compliance in a highly controlled environment.