Strategic Director, Clinical Operations & Performance

Cosmetic Skin & Laser Center; Ann Arbor (MI); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Job summary

Cosmetic Skin & Laser Center is seeking a strategic Director of Clinical Operations & Performance to lead operations across locations in Michigan and Florida. You will drive provider performance, patient access, and financial results while shaping growth through new clinics and acquisitions.

You will build high-performing teams, implement performance reviews, and partner with executive leadership to translate organizational goals into actionable plans.

Qualifications

• Needs leadership experience in healthcare or multi-location operations.
• Strong grasp of provider performance, revenue, staffing, and KPIs.
• Experience with financial reporting, vendor management, and contracts.
• Excellent communication and relationship-building skills.

Responsibilities

• Oversee provider and location performance, including KPIs and productivity metrics.
• Lead weekly regional leadership meetings and monthly company-wide performance reviews.
• Oversee staffing, scheduling, and patient access across locations.
• Coordinate patient experience initiatives, training, and communications with marketing.
• Lead quarterly vendor reviews, pricing decisions, and contract oversight.
• Manage acquisitions/new clinic operations integration and post-launch performance.

Skills

Healthcare ops leadership

Strategic thinking

Leadership

Financial analytics

Communication

Problem solving

Cross‑functional collaboration

Travel readiness

Education

Bachelor's degree in Healthcare Administration

Job description

Cosmetic Skin & Laser Center is seeking a strategic Director of Clinical Operations & Performance to lead operations across locations in Michigan and Florida. You will drive provider performance, patient access, and financial results while shaping growth through new clinics and acquisitions.

You will build high-performing teams, implement performance reviews, and partner with executive leadership to translate organizational goals into actionable plans.