Director, Clinical Operations & Performance Excellence

Cosmetic Skin & Laser Center

Naples (FL)

On-site

USD 150,000 - 220,000

Full time

8 hours ago

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Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Cosmetic Skin & Laser Center is seeking a strategic Director of Clinical Operations & Performance to lead provider performance, access, and patient experience across our multi-location network. Reporting to executive leadership, you will translate goals into actionable plans and build high-performing teams to support growth and new clinic launches.

The ideal candidate has healthcare operations leadership experience, a strong grasp of KPIs and budgets, and the ability to partner across

Qualifications

Bachelor's degree in Healthcare Administration, Business Administration, Management, or related field.
Significant experience in healthcare, medical aesthetics, multi-location clinical operations.
Experience leading teams and overseeing multiple locations.
Strong understanding of provider productivity, revenue performance, staffing models, and KPIs.
Experience with financial reporting, vendor management, and contract negotiations.
Proven ability to implement processes and drive measurable results.
Ability to travel approximately 30–50%.

Responsibilities

Oversee provider and location performance, including KPIs and productivity.
Lead weekly regional leadership meetings and action plans.
Coordinate monthly company-wide updates on priorities and performance.
Develop annual performance reviews and bonus qualification assessments.
Support development, coaching, and accountability of regional clinical leaders and providers.
Oversee staffing needs and hiring justifications across locations.
Monitor schedules to maximize utilization and patient access.
Coordinate PCC coverage and seasonal staffing needs.
Oversee new-patient allocation based on proficiency and capacity.
Coordinate patient retention initiatives and outreach opportunities.
Partner with marketing on training and patient-facing initiatives.
Develop monthly treatment spotlights and newsletters highlighting new services.
Collaborate with marketing on events and social media policies.
Oversee responses to negative reviews and patient experience escalations.
Lead quarterly vendor reviews and pricing contracts.
Monitor operational and financial performance indicators for leadership.
Identify opportunities to improve efficiency, vendor performance, and profitability.
Lead operational integration of acquisitions and launches of new clinics.