Strategic Digital Loyalty Manager

Scientific Games; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Scientific Games is seeking a Digital Account Manager to develop and strengthen relationships with lottery customers, overseeing loyalty programs and rewards initiatives. You will drive engagement, manage budgets, and coordinate cross-functional teams to deliver data-driven improvements across platforms.

The role emphasizes strategic planning, operational excellence, and proactive communication with stakeholders to ensure program success and long-term customer value.

Qualifications

• 5+ years of loyalty program management, account management, or digital marketing experience.
• Bachelor’s degree in Business Administration, Marketing, or related field preferred.

Responsibilities

• Serve as the primary liaison for lottery customers and strengthen client relationships.
• Develop and implement strategies to drive player engagement and meet KPIs.
• Oversee daily operations including account management processes and rewards fulfillment.
• Manage program budgets, forecast expenses, and maintain financial targets.
• Track, analyze, and report on metrics and KPIs to inform program optimizations.

Skills

Project management

Relationship-building

Communication

Organizational skills

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration or Marketing

Tools

CRM systems

Loyalty management platforms

Job description

Scientific Games is seeking a Digital Account Manager to develop and strengthen relationships with lottery customers, overseeing loyalty programs and rewards initiatives. You will drive engagement, manage budgets, and coordinate cross-functional teams to deliver data-driven improvements across platforms.

The role emphasizes strategic planning, operational excellence, and proactive communication with stakeholders to ensure program success and long-term customer value.