Loyalty Strategy & Digital Account Manager

SCIENTIFIC GAMES

Alpharetta (GA)

On-site

USD 70,000 - 100,000

Full time

14 days+

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Job summary

Scientific Games seeks a Digital Account Manager to deepen lottery client relationships and oversee loyalty programs from strategy to execution. You will drive engagement, manage operations, and deliver insights aligned with business and financial goals.

Responsibilities include cross-functional collaboration, budgeting, and performance analysis to optimize program outcomes and customer satisfaction.

Qualifications

Bachelor’s degree in Business Administration, Marketing, or a related field.
5+ years of loyalty program management, account management, or digital marketing experience.
Strong project management and relationship-building abilities with a client-focused approach.
Proficiency in CRM systems and loyalty management platforms.
Excellent communication and organizational skills; ability to collaborate cross-functionally.

Responsibilities

Serve as the primary liaison for lottery customers and strengthen client relationships.
Develop and implement loyalty program strategies to drive engagement and participation.
Oversee account management processes, rewards fulfillment, and player support.
Manage program budgets, forecasting, and financial reporting.
Track and report on KPIs, providing data-driven insights for improvements.