Strategic Digital Banking Executive

Candescent; Massachusetts; Hybrid; USD 130,000 - 190,000; Full time

Job summary

Candescent is seeking a Digital Strategy Executive to manage a portfolio of roughly 15 digital banking clients across the Western U.S. The role blends consultative account management with business development to retain and expand revenue from existing clients.

You will work with executive stakeholders, deliver strategic analyses, and collaborate with cross-functional teams to ensure successful delivery and client satisfaction. A remote-capable, hybrid work model is supported.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years in the financial services or technology software industry in a sales and/or account management role with proven revenue results.
• Strong communication and executive relationship-building skills up to the C-level.
• Experience within the banking or credit union space - either as a practitioner or vendor partner.
• Proficiency in consultative, solutions-based selling and strategic account management.
• Ability to manage multiple client initiatives and navigate complex organizations.
• Skilled in Microsoft applications (Word, Excel, PowerPoint, Outlook) and CRM tools.
• Demonstrated ability to work independently from a remote environment.
• Experience selling or managing SaaS/PaaS software solutions.

Responsibilities

• Own a defined book of business, achieving revenue retention and growth goals through account planning, product expansion, and strategic collaboration with clients.
• Engage in a consultative manner with executive stakeholders to align digital strategy with business outcomes.
• Conduct quarterly business reviews (onsite when needed) to analyze results, identify opportunities, and strengthen multi-product adoption.
• Educate clients on the business impact of Candescent's digital banking products and services.
• Prepare and deliver proposals, presentations, and recommendations that drive revenue and adoption.
• Negotiate renewals, products, and services while maintaining high client satisfaction and contractual continuity.
• Collaborate with internal Candescent teams (sales, marketing, product, and implementation) to ensure smooth delivery and client success.
• Stay informed of industry trends and represent Candescent at trade shows, conferences, and client events.

Skills

Executive relationships

Consultative selling

SaaS sales

Strategic account mgmt

Cross-functional collaboration

Microsoft Office

Education

Bachelor's degree

Tools

CRM tools

Microsoft Office

Job description

Candescent is seeking a Digital Strategy Executive to manage a portfolio of roughly 15 digital banking clients across the Western U.S. The role blends consultative account management with business development to retain and expand revenue from existing clients.

You will work with executive stakeholders, deliver strategic analyses, and collaborate with cross-functional teams to ensure successful delivery and client satisfaction. A remote-capable, hybrid work model is supported.