Executive Director, Digital Banking Strategy

Candescent; Illinois; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Candescent seeks a Digital Strategy Executive to manage Western U.S. digital banking clients, driving retention and revenue growth across multiple products.

You will partner with executive stakeholders to align strategy with outcomes and lead renewals and proposals. In this role, you’ll conduct quarterly business reviews, educate clients on business impact, and collaborate with sales, marketing, product, and implementation teams to maximize value and adoption.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years in financial services or technology software in a sales/account mgmt role with revenue results.
• Strong communication and executive relationship-building skills up to the C-level.
• Experience in banking or credit union space—either as practitioner or vendor partner.
• Experience selling or managing SaaS/PaaS software solutions.

Responsibilities

• Own a defined book of business, achieving revenue retention and growth goals through account planning, product expansion, and strategic collaboration with clients.
• Engage with executive stakeholders to align digital strategy with business outcomes.
• Conduct quarterly business reviews (onsite when needed) to analyze results and strengthen multi-product adoption.
• Educate clients on the business impact of digital banking products and services.
• Prepare and deliver proposals, presentations, and recommendations that drive revenue and adoption.
• Negotiate renewals, products, and services while maintaining high client satisfaction.
• Collaborate with internal teams (sales, marketing, product, and implementation) to ensure smooth delivery and client success.
• Stay informed of industry trends and represent Candescent at trade shows, conferences, and client events.

Skills

Communication

Executive relationships

Consultative selling

Strategic account management

SaaS sales

Education

Bachelor’s degree or equivalent experience

Tools

CRM tools

Microsoft Office

Job description

Candescent seeks a Digital Strategy Executive to manage Western U.S. digital banking clients, driving retention and revenue growth across multiple products.

You will partner with executive stakeholders to align strategy with outcomes and lead renewals and proposals. In this role, you’ll conduct quarterly business reviews, educate clients on business impact, and collaborate with sales, marketing, product, and implementation teams to maximize value and adoption.