Strategic Delivery Lead: Multi-Account Tech Programs

Smartek21, LLC; Seattle (WA); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

401(k) retirement plan

Life insurance

Disability coverage

Paid holidays

Paid time off

Job summary

SmarTek21 in Seattle, WA seeks an experienced Delivery Manager to lead end-to-end delivery across multi-account client engagements, coordinating software, cloud, enterprise integrations, and managed services while guiding onshore and offshore teams.

You will translate Statements of Work (SOWs) into comprehensive delivery plans, manage budgets and profitability, and drive governance cadences for executive client reviews.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 7+ years of overall experience in technology, including 5+ years leading technical delivery across multiple projects or enterprise client accounts.
• Demonstrated experience in an IT services, consulting, systems integration, or managed services environment.
• Strong engineering or architecture foundation, with deep subject-matter expertise in at least one technical domain and broad working knowledge across application development, cloud, infrastructure, and enterprise integrations.
• Demonstrated ownership of engagement financials, including budgeting, staffing models, resource utilization, and delivery profitability (P&L/gross margins).
• Proven track record of managing and mentoring geographically distributed teams across onshore and offshore delivery models.
• Deep working knowledge of Agile delivery frameworks, DevOps practices, SDLC governance, and production support operations.
• Demonstrated capability to evaluate, challenge, and validate technical estimates, solution architecture decisions, and implementation assumptions.
• Proven experience in executive stakeholder management, conflict resolution, technical escalation management, and troubled account turnaround/recovery.

Responsibilities

• Provide technical leadership and architectural oversight across software engineering, cloud infrastructure, DevOps, enterprise integrations, and managed services engagements.
• Review solution architectures, technical estimates, dependencies, and implementation approaches to guarantee solutions are robust, scalable, secure, and supportable.
• Guide cross-functional teams in adopting modern engineering practices, including CI/CD pipelines, automated testing, observability, reliability, and structured release management.
• Own end-to-end delivery performance across multiple client accounts, managing scope, schedule, budget, quality standards, risk registers, and executive client satisfaction.
• Translate Statements of Work (SOWs) into comprehensive delivery plans with defined milestones, resource staffing plans, clear governance protocols, and acceptance criteria.
• Manage engagement financial operations, resource utilization, forecasting, and gross-margin performance while proactively mitigating budget slippage or margin deterioration.
• Lead and develop distributed delivery teams utilizing onshore and offshore resource models, balancing technical complexity, cost optimization, and delivery risk.
• Serve as the primary executive escalation and delivery contact for client stakeholders, leading governance cadences, quarterly service reviews, and recovery plans.
• Partner with Sales and Solutions teams on RFP/RFI responses, pre-sales estimates, SOW authoring, commercial assumptions, and strategic account expansion.
• Evaluate and integrate AI tools, automated testing frameworks, and process automations to continuously optimize team delivery velocity, and operational efficiency.

Skills

Delivery leadership

Architectural oversight

Cross-functional leadership

DevOps practices

Budgeting / P&L

Distributed teams

Agile / SDLC

Education

Bachelor's degree in CS/Engineering

Tools

AWS

Azure

Google Cloud

ServiceNow

Microsoft 365

PMP

SAFe

ITIL

Job description

SmarTek21 in Seattle, WA seeks an experienced Delivery Manager to lead end-to-end delivery across multi-account client engagements, coordinating software, cloud, enterprise integrations, and managed services while guiding onshore and offshore teams.

You will translate Statements of Work (SOWs) into comprehensive delivery plans, manage budgets and profitability, and drive governance cadences for executive client reviews.