Strategic Delivery Director - Customer Success & Adoption

Centric Software, Inc.; Kentucky; On-site; USD 150,000 - 200,000; Full time

Job summary

Centric Software, Inc. is seeking a Delivery Director for Customer Success to lead its post-implementation services. In this role, you will ensure customers achieve desired outcomes with the software, manage a team of consultants, and oversee the operational model for services.

The ideal candidate has a background in PLM or ERP, strong communication skills, and experience managing revenue targets. A competitive salary range of $150,000 – $200,000 plus benefits is offered for this full-time position.

Qualifications

• Experience managing P&L or services revenue targets.
• Proven experience building operational processes and scalable service models.
• Familiarity with customer health scoring tools.

Responsibilities

• Own the post-implementation customer lifecycle.
• Lead a team of post-implementation consultants.
• Manage forecasting and budgeting for service engagements.

Skills

Background in PLM, ERP, Supply Chain, Retail

Strong technical background

Excellent executive-level communication

Job description

Centric Software, Inc. is seeking a Delivery Director for Customer Success to lead its post-implementation services. In this role, you will ensure customers achieve desired outcomes with the software, manage a team of consultants, and oversee the operational model for services.

The ideal candidate has a background in PLM or ERP, strong communication skills, and experience managing revenue targets. A competitive salary range of $150,000 – $200,000 plus benefits is offered for this full-time position.