Strategic Deal Coordinator

Elsevier; Kentucky; Hybrid; USD 47,000 - 120,000; Full time

Benefits offered by this job

Flexible hours

Remote work

Job summary

Elsevier is seeking a Strategic Deal Coordinator in the United States to manage end-to-end deals from Agree to Closed-Won, embedded with a Regional Sales Director. You will own the pipeline, coordinate with Account Support, Operations, Legal and Finance, and ensure timely closures using Salesforce.

You will maintain accurate deal data, update close dates, and drive escalations while collaborating across internal teams to optimize the quote-to-cash process and ensure smooth handoffs.

Qualifications

• Have Bachelor's degree in business, finance, marketing or related field or equivalent practical experience.
• Have 2–3+ years in sales operations, deal desk, sales support, order management or similar coordination role.
• Experience with Salesforce (or equivalent CRM) and quote-to-cash / order-to-cash knowledge.
• Able to manage multiple live deals without losing track of status or next steps.
• Excellent organizational and project-management skills with high attention to detail.
• Strong written and verbal English communication across teams.
• Proactive problem-solver who chases blockers to resolution.

Responsibilities

• Own the pipeline of all deals at the Agree stage and keep status current.
• Update expected close dates and provide reporting for sales forecast.
• Lead pipeline review meetings with sales, support, legal and operations.
• Be the expert on the end-to-end order-to-cash process and escalation paths.
• pursuedeal-level escalations daily and log steps in Salesforce/Chatter for transparency.
• Ensure complete deal information and respond promptly to questions from teams.
• Obtain and provide missing details like Bill-to/Ship-to and prior agreements.
• Obtain, document and share approvals throughout the process.
• Provide feedback on process improvements and represent Sales in sessions.
• Support rollout of Polaris and AI-driven process improvements where applicable.

Skills

Sales operations

Deal desk

Sales support

Order management

CRM (Salesforce)

English communication

Education

Bachelor's degree in business, finance, marketing or related field

Tools

Salesforce

Job description

Strategic Deal Coordinator

About our Team You’ll be at the forefront of transforming how science gets done — putting cutting-edge AI tools and world‑class research databases into the hands of faculty, researchers, and university leaders who are driving the world’s most important discoveries. This isn’t a routine sales role. It’s a chance to shape the future of research.

About the role

Embedded with a Regional Sales Director, the Deal Coordinator owns the end‑to‑end execution of new business and renewal deals from Agree to Closed‑Won. You act as a member of the sales team: your pipeline is the deals after case creation, and your job is to get them across the finish line, on time. While Account Support, Operations, Legal and other teams each own part of the process, you hold holistic responsibility for everything it takes to close a deal.

Key responsibilities

• Own the pipeline of all deals at the Agree stage: maintain up‑to‑date information on status and risks and resolve delays and blockers.
• Update expected close dates and provide reporting to inform the sales forecast.
• Lead pipeline review meetings with sales, account support, legal and operations colleagues to resolve or elevate issues.
• Serve as the expert on the holistic order‑to‑cash process — who does what across account support, legal and operations; the points of contact and escalation paths for Field, Inside, High Touch and Low Touch; and what needs to happen at every step and who must be consulted.
• Pursue deal‑level escalations daily and record every step in Salesforce and Chatter for full transparency.
• Ensure all deal information is complete and accurate, and respond promptly to questions from Account Support, Operations and Legal.
• Obtain and provide missing information such as Bill‑to / Ship‑to details, IP ranges, authentication and previous agreements.
• Obtain, document and share approvals in advance and throughout the process.
• Provide feedback to account support, legal and operations colleagues on process improvements, and represent Sales at feedback sessions.
• Support the roll‑out of Polaris and AI‑driven process improvements within the team, where applicable.

Requirements

• Have bachelor's degree in business, Finance, Marketing or a related field, or equivalent practical experience.
• Have 2–3+ years in sales operations, deal desk, sales support, order management or a comparable coordination role, ideally in a B2B, SaaS or solutions environment.
• Experience with Salesforce (or a comparable CRM) and a solid working knowledge of the quote‑to‑cash / order‑to‑cash process.
• Able to manage multiple live deals simultaneously without losing track of status, owners or next steps.
• Display exceptional organizational and project‑management skills, with exceptional attention to detail.
• Display excellent written and verbal English communication, and confidence coordinating across sales, legal, finance and operations.
• Are a proactive problem‑solver who chases blockers to resolution rather than waiting to be asked.

Valued Experience

• Experience supporting inside, field or enterprise sales teams.
• Familiarity with revenue‑recognition principles and contract or order processes.
• Advanced Excel and PowerPoint skills for reporting and stakeholder presentations.
• Additional European languages.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.

Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Primary Location

Base Pay Range: Home based-Ohio $46,700 - $78,000. Total Target Cash Range: $71,900 - $120,000. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.

This posting is for an existing vacancy. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

Equal Opportunity

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high‑quality content with powerful analytics, we transform complexity into clarity and deliver mission‑critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers