Strategic Deal Coordinator

RXinsider LTD.; Northern (KY); Hybrid; USD 47,000 - 120,000; Full time

Benefits offered by this job

Flexible hours

Parental leave

Study assistance

Sabbaticals

Job summary

Elsevier is seeking a Deal Coordinator to own the end-to-end execution of new business and renewal deals within a regional sales framework. The role sits with the sales team and requires managing the pipeline, updating close dates, and ensuring timely approvals across account support, legal and operations.

The successful candidate will drive accurate deal information, coordinate across teams, and leverage Polaris/AI-driven improvements to optimize the order-to-cash process.

Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• 2–3+ years in sales operations, deal desk, or order management in SaaS or B2B environments.
• Experience with Salesforce or similar CRM and end-to-end quote-to-cash workflows.
• Ability to manage multiple live deals with clear ownership and next steps.

Responsibilities

• Own the end-to-end execution of new business and renewal deals from Agree to Closed-Won.
• Maintain up-to-date status, dates, risks, and blockers; provide reporting for sales forecast.
• Lead pipeline reviews with cross-functional teams to resolve issues and escalate as needed.
• Document and streamline the order-to-cash process across account support, legal and operations.
• Record all steps in Salesforce/Chatter for full transparency and obtain required approvals.
• Obtain missing information (Bill-to/Ship-to, IP ranges, auth, agreements) in a timely manner.

Skills

Sales operations

CRM management

Project coordination

English communication

Education

Bachelor's degree in business/Finance/Marketing or related field

Tools

Salesforce

Excel

PowerPoint

Job description

About Our Team

You’ll be at the forefront of transforming how science gets done - putting cutting-edge AI tools and world-class research databases into the hands of faculty, researchers, and university leaders who are driving the world’s most important discoveries. This isn't a routine sales role. It's a chance to shape the future of research.

About The Role

Embedded with a Regional Sales Director, the Deal Coordinator owns the end-to-end execution of mew business and renewal deals from Agree to Closed-Won. You act as a member of the sales team: your pipeline is the deals after case creation, and your job is to get them across the finish line, on time. While Account Support, Operations, Legal and other teams each own part of the process, you hold holistic responsibility for everything it takes to close a deal.

Key responsibilities

• Own the pipeline of all deals at the Agree stage: maintain up-to-date information on status and risks and resolve delays and blockers.
• Update expected close dates and provide reporting to inform the sales forecast.
• Lead pipeline review meetings with sales, account support, legal and operations colleagues to resolve or elevate issues.
• Serve as the expert on the holistic order-to-cash process - who does what across account support, legal and operations; the points of contact and escalation paths for Field, Inside, High Touch and Low Touch; and what needs to happen at every step and who must be consulted.
• Pursue deal-level escalations daily and record every step in Salesforce and Chatter for full transparency.
• Ensure all deal information is complete and accurate, and respond promptly to questions from Account Support, Operations and Legal.
• Obtain and provide missing information such as Bill-to / Ship-to details, IP ranges, authentication and previous agreements.
• Obtain, document and share approvals in advance and throughout the process.
• Provide feedback to account support, legal and operations colleagues on process improvements, and represent Sales at feedback sessions.
• Support the roll-out of Polaris and AI-driven process improvements within the team, where applicable.

Requirements

• Have bachelor's degree in business, Finance, Marketing or a related field, or equivalent practical experience.
• Have2-3+ years in sales operations, deal desk, sales support, order management or a comparable coordination role, ideally in a B2B, SaaS or solutions environment.
• Experience with Salesforce (or a comparable CRM) and a solid working knowledge of the quote-to-cash / order-to-cash process.
• Able to manage multiple live deals simultaneously without losing track of status, owners or next steps.
• Display exceptional organizational and project-management skills, with exceptional attention to detail.
• Display excellent written and verbal English communication, and confidence coordinating across sales, legal, finance and operations.
• Are a proactive problem-solver who chases blockers to resolution rather than waiting to be asked.

Valued Experience

• Experience supporting inside, field or enterprise sales teams.
• Familiarity with revenue-recognition principles and contract or order processes.
• Advanced Excel and PowerPoint skills for reporting and stakeholder presentations.
• Additional European languages.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

About The Business

A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Primary Location Base Pay Range: Home based-Ohio $46,700 - $78,000. Total Target Cash Range: $71,900 - $120,000.Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. This posting is for an existing vacancy. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.