Strategic Data & Supply Chain Success Analyst

BMA Group Global; San Juan (PR); On-site; USD 70,000 - 110,000; Full time

Job summary

BMA Group Global, a global leader in pharmaceutical distribution and data-driven healthcare transformation, is seeking a Customer Success Analyst to ensure customers derive measurable value from analytics and AI-driven supply chain services.

In a follow-the-sun support model, you will translate business needs into analytical use cases, support onboarding and renewals, and help drive continuous improvement while maintaining compliance in highly regulated environments.

Qualifications

• Bachelor’s degree or equivalent in data analytics, supply chain, industrial engineering, or related field.
• 3–5 years of experience in analytics, supply chain, customer success, or support is expected.
• Experience in regulated environments and with SaaS/analytics platforms is preferred.

Responsibilities

• Act as primary analytics contact for customers across pharma manufacturers, distributors, and providers.
• Analyze supply chain KPIs such as Perfect Order, OTIF, and risk indicators.
• Translate business needs into analytical use cases and insights.
• Support onboarding, adoption, retention, and renewals.
• Execute Customer Success Plans aligned to KPIs.
• Deliver high-touch, white-glove customer support.
• Support NPS and CSAT programs and translate insights into improvements.

Skills

Analytical thinking

Supply chain knowledge

Operational discipline

Education

Bachelor’s degree in Data Analytics, Supply Chain, Industrial Engineering, or related

Tools

Analytics platforms

SaaS platforms

Job description

BMA Group Global, a global leader in pharmaceutical distribution and data-driven healthcare transformation, is seeking a Customer Success Analyst to ensure customers derive measurable value from analytics and AI-driven supply chain services.

In a follow-the-sun support model, you will translate business needs into analytical use cases, support onboarding and renewals, and help drive continuous improvement while maintaining compliance in highly regulated environments.