Strategic Customer Success & Analytics Lead

Galderma; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Galderma is seeking a Customer Success Analyst to lead customer operational initiatives, acting as the primary supply chain partner for customers and internal teams. The role focuses on building relationships, improving supply chain performance, and driving compliance and cost efficiencies.

The position emphasizes dashboard development with Power BI, analytics, and continuous improvement across Order-to-Cash processes, with responsibilities spanning data governance, automation, and

Qualifications

• Bachelor's degree in supply chain, Business, or related field.
• 5+ years of experience in customer service, supply chain, or O2C operations.
• Strong knowledge of Order-to-Cash processes (order management, billing, deductions, collections).
• Experience with ERP systems (Oracle or similar preferred).
• Advanced proficiency in Microsoft Office Suite (Excel, Power Query, Power Pivot, Word, PowerPoint) and experience with business intelligence and reporting platforms, including Power BI.
• Ability to develop dashboards, create data models, automate reporting processes, and present actionable business insights.
• Strong analytical, problem-solving, and organizational skills with the ability to identify and correlate metrics relevant to customer goals and drive valuable insights.
• Excellent written and verbal communication skills.
• Experience working with shared service organizations or third-party providers (e.g., GBS, BPO, 3PL or Vendors).
• Knowledge of Lean, Six Sigma, process mapping, and continuous improvement methodologies
• Knowledge of accounting principles related to O2C processes.
• Familiarity with SQL, data querying, or database concepts

Responsibilities

• Lead Customer Success / Relationship Management initiatives with assigned accounts.
• Monitor and analyze KPIs and drive continuous improvement.
• Design, develop, and maintain Power BI dashboards for visibility into performance.
• Leverage AI and automation to streamline reporting and decision-making.
• Establish standardized processes and governance across Customer Success operations.
• Identify risks, root causes, and opportunities for simplification and automation.
• Collaborate cross-functionally to improve compliance and service execution.
• Monitor adherence and sustain improvements over time.

Skills

Relationship management

Analytics

Problem solving

Communication

Cross-functional collaboration

O2C knowledge

Supply chain understanding

Process improvement

Data-driven decision making

Data visualization

Education

Bachelor's degree in supply chain or related field

Tools

Power BI

Excel

Power Query

Power Pivot

SQL

Oracle ERP

Job description

Galderma is seeking a Customer Success Analyst to lead customer operational initiatives, acting as the primary supply chain partner for customers and internal teams. The role focuses on building relationships, improving supply chain performance, and driving compliance and cost efficiencies.

The position emphasizes dashboard development with Power BI, analytics, and continuous improvement across Order-to-Cash processes, with responsibilities spanning data governance, automation, and