Strategic Cybersecurity Customer Success Manager

Forcepoint; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Forcepoint is seeking a Customer Success Manager to help deliver value to customers by building strong relationships, driving adoption of cybersecurity solutions, and ensuring satisfaction. The role emphasizes collaboration with Sales, Product Management, and Support to align customer outcomes with Forcepoint’s strategic initiatives.

Ideal candidates bring 4–6+ years in customer-facing roles and solid knowledge of networking, cybersecurity, and ITSM, with a proactive, service-oriented approach

Qualifications

• 4-6+ years of experience in customer-facing roles such as Customer Success, Account Management, or Relationship Management.
• Technical knowledge in networking, cybersecurity, ITSM, AI, and related areas.
• Ability to engage meaningfully with subject matter experts in the listed areas.
• Excellent communication, service orientation, collaboration, and proactive mindset.

Responsibilities

• Build strong, trusting relationships with Forcepoint customers.
• Understand customer goals and realize value through Forcepoint solutions.
• Drive customer adoption to achieve set goals and outcomes.
• Provide recommendations and best practices for optimal solution use.
• Conduct regular business reviews to track progress and uncover expansion opportunities.
• Relay customer feedback to Sales, Product Management, and Support teams.

Skills

Customer-facing experience

Networking concepts

Cybersecurity fundamentals

Communication

Proactive mindset

Tools

MSSQL

Active Directory

Linux

Windows

ITSM tooling

Job description

Forcepoint is seeking a Customer Success Manager to help deliver value to customers by building strong relationships, driving adoption of cybersecurity solutions, and ensuring satisfaction. The role emphasizes collaboration with Sales, Product Management, and Support to align customer outcomes with Forcepoint’s strategic initiatives.

Ideal candidates bring 4–6+ years in customer-facing roles and solid knowledge of networking, cybersecurity, and ITSM, with a proactive, service-oriented approach