Strategic Customer Value Operations Lead

Fortress Information Security, LLC; Town of Florida (NY); On-site; USD 110,228 - 140,000; Full time

Benefits offered by this job

Remote working environment

401(k) match

Medical, dental, vision plans

Job summary

Fortress Information Security, LLC is seeking a Customer Value Operations Lead to operate the Office of IDCV, converting delivery activity into customer-valuable insights. This role will work cross-functionally to enhance customer value visibility and retention.

The ideal candidate will drive the operating cadence, prepare executive presentations, and manage customer sentiment insights. Applicants should have strong analytical skills and a relevant degree. Fortress offers competitive pay and remote work options.

Qualifications

• 3+ years of experience in customer success, business operations, or related.
• Bachelor's degree or equivalent experience in relevant fields.
• Strong executive presentation and analytical skills.

Responsibilities

• Drive the operating cadence for the Office of IDCV.
• Prepare and improve customer executive presentations.
• Organize content repository for Customer Success.

Skills

Customer success

Business operations

Analytical ability

Presentation skills

Process automation

Education

Bachelor's degree in business, operations, or related

Tools

PowerPoint

AI tools

Job description

Fortress Information Security, LLC is seeking a Customer Value Operations Lead to operate the Office of IDCV, converting delivery activity into customer-valuable insights. This role will work cross-functionally to enhance customer value visibility and retention.

The ideal candidate will drive the operating cadence, prepare executive presentations, and manage customer sentiment insights. Applicants should have strong analytical skills and a relevant degree. Fortress offers competitive pay and remote work options.