Strategic Customer Success & Territory Lead

Big Lots, Inc.; Norman (OK); On-site; USD 71,000 - 103,000; Full time

Job summary

Big Lots is seeking a Customer Service Representative for its Norman, OK operations. The role offers $71,000-$103,000 per year with real upward mobility and the opportunity to own outcomes from day one.

You will lead people-centered sponsorships, build territory plans across Norman, and develop a trusted reference network to close deals. A flexible, on-site work approach and senior-leadership engagement are encouraged.

Qualifications

• 6+ years of relevant customer service leadership experience.
• Willingness to relocate to Norman, OK.
• Authorized to work in the United States without sponsorship.
• Excellent communication and relationship-building skills.

Responsibilities

• Line up sponsorships that raise Big Lots visibility.
• Build territory plans to maximize coverage across Norman, OK.
• Develop the Norman reference network to close deals.
• Create win-back plans for churned logos.
• Present to senior leadership with confidence.

Skills

Leadership experience

Senior leadership presentations

Troubleshooting chops

Strategic planning

Flexibility with hours

Job description

Big Lots is seeking a Customer Service Representative for its Norman, OK operations. The role offers $71,000-$103,000 per year with real upward mobility and the opportunity to own outcomes from day one.

You will lead people-centered sponsorships, build territory plans across Norman, and develop a trusted reference network to close deals. A flexible, on-site work approach and senior-leadership engagement are encouraged.