Customer Service Representative

Big Lots, Inc.; Norman (OK); On-site; USD 71,000 - 103,000; Full time

Job summary

Big Lots is seeking a Customer Service Representative for its Norman, OK operations. The role offers $71,000-$103,000 per year with real upward mobility and the opportunity to own outcomes from day one.

You will lead people-centered sponsorships, build territory plans across Norman, and develop a trusted reference network to close deals. A flexible, on-site work approach and senior-leadership engagement are encouraged.

Qualifications

• 6+ years of relevant customer service leadership experience.
• Willingness to relocate to Norman, OK.
• Authorized to work in the United States without sponsorship.
• Excellent communication and relationship-building skills.

Responsibilities

• Line up sponsorships that raise Big Lots visibility.
• Build territory plans to maximize coverage across Norman, OK.
• Develop the Norman reference network to close deals.
• Create win-back plans for churned logos.
• Present to senior leadership with confidence.

Skills

Leadership experience

Senior leadership presentations

Troubleshooting chops

Strategic planning

Flexibility with hours

Job description

Big Lots is on a mission to own its category, and the right Customer Service Representative will help us get there faster. For someone with 6 years and a genuinely-flexible edge, this Customer Service Representative job offers $71,000 - $103,000 and real upward mobility.

Key Responsibilities

• Line up the people-centered sponsorships that put Big Lots in front of buyers
• Build territory plans that maximize coverage across Norman, OK
• Build the Norman reference network that closes deals for you
• Turn churned sales marketing logos into win-back targets with a plan
• Find the trust-the-team hook that makes Norman, OK prospects lean in

What You'll Bring

• Prior experience working on-site in Norman, OK, or willingness to relocate
• Authorized to work in the United States without sponsorship
• Flexibility to adapt your approach as business needs evolve
• Proven leadership experience guiding senior-level initiatives
• Demonstrated comfort presenting to senior leadership
• Real Troubleshooting chops, plus the Strategic Planning curiosity to keep growing

The founders of Big Lots left bigger companies to build something design-led in Norman, and sales marketing has been better for it. Ownership runs deep here: you'll own outcomes, not just tasks, from your first week as a Customer Service Representative.

You join at $71,000 - $103,000, grow with a mentor, lean on benefits, and flex your hours so Norman fits work instead of the reverse.

We are growing the Big Lots team in OK and adding this position immediately.