Strategic Customer Success & Programs Architect

Phoenix Contact USA; Harrisburg (Dauphin County); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k matching

Generous time off package

Maternity leave 16 weeks

Paternity leave 10 weeks

Life insurance

Short & long-term disability

On-site gym access

Wellbeing center

On-site café

Walking trails

Tuition assistance

Job summary

Phoenix Contact USA is seeking a Customer Success Manager to serve as a strategic liaison among customers, sales, operations, and engineering for complex data center initiatives. You will drive customer satisfaction and operational execution while coordinating demand planning, sourcing, and program governance.

This is a hybrid role in the United States with travel up to 20% and no direct reports. You will influence decisions through expertise and collaboration to ensure successful outcomes for

Qualifications

• Requires a Bachelor’s degree in a relevant field and 5+ years in customer operations, project management, or supply chain.
• Strong BOM management, S&OP knowledge, and forecasting proficiency are expected.
• Excellent communication and stakeholder management skills are essential.

Responsibilities

• Serve as a strategic liaison across customer, sales, operations, sourcing, and engineering.
• Lead cross-functional efforts to identify requirements, mitigate risks, and ensure delivery against commitments.
• Own customer-facing processes and drive execution across complex data center initiatives.
• Coordinate demand planning, sourcing strategies, MPO planning, and capacity decisions.
• Build and maintain strong customer relationships through proactive communication and credibility.
• Escalate and manage internal issues to drive timely resolution and customer satisfaction.
• Prepare leadership updates, forecasts, and performance metrics to guide decisions.

Skills

Project management

Stakeholder management

Customer engagement

Analytical problem solving

Influence without authority

Education

Bachelor’s degree in Business, Supply Chain, Engineering, or related field

Tools

ERP systems

Customer portals

Forecasting tools

Job description

Phoenix Contact USA is seeking a Customer Success Manager to serve as a strategic liaison among customers, sales, operations, and engineering for complex data center initiatives. You will drive customer satisfaction and operational execution while coordinating demand planning, sourcing, and program governance.

This is a hybrid role in the United States with travel up to 20% and no direct reports. You will influence decisions through expertise and collaboration to ensure successful outcomes for