Strategic Customer Success Partner | Growth & Retention

Boat Planet, Inc.; St. Louis, Northern (MO, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Unlimited Vacation

Employee Stock Purchase Plan

Medical Insurance

Dental Insurance

Life Insurance

Job summary

Boat Planet, Inc. in St. Louis, MO is seeking a Customer Success Specialist to manage a book of 100-200 customer relationships, helping them achieve goals and grow with our marine platform.

You will split time between proactive deep-dive calls, health checks, and reactive inquiries about invoices or features, collaborating with sales and development to maximize retention and expansion.

Qualifications

• Experience in a client-facing/account management role.
• Strong knowledge in digital marketing.
• Knowledge of inbound marketing or the aptitude to learn it quickly and independently.
• Must be smart and business savvy with consultative, problem solving, and issue resolution skills.
• Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations.
• Super organized, quick learner who works well under pressure.
• Strong negotiation skills, comfortable discussing financial options, and dealing with cancellations.
• It's easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation.
• Support an on-going partner relationship to maximize acquisition, retention, and up-sell rates through partnership with the sales team.
• Ability to take ownership of challenging scenarios and bring them to resolution.

Responsibilities

• Manage 100 - 200 customer relationships with regular touchpoints.
• Proactive deep-dive calls to review progress and advise on strategic/tactical improvements.
• Share updates on new features and respond to platform questions.
• Collaborate with sales and development to ensure customer needs are met.
• Balance proactive and reactive work, including inquiries about invoices and platform use.
• Identify issues requiring escalation and drive resolutions.
• Aim to maximize customer acquisition, retention, and up-sell through partnerships.

Skills

Client-facing

Digital marketing

Inbound marketing

Consultative selling

Account management

Job description

Boat Planet, Inc. in St. Louis, MO is seeking a Customer Success Specialist to manage a book of 100-200 customer relationships, helping them achieve goals and grow with our marine platform.

You will split time between proactive deep-dive calls, health checks, and reactive inquiries about invoices or features, collaborating with sales and development to maximize retention and expansion.