Customer Success Manager, SaaS Onboarding & Adoption

Ocean Friends, Inc.; Town of Texas (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

Ocean Friends, Inc. is seeking a Customer Success Manager to own the customer experience from onboarding through ongoing success.

You’ll work directly with customers to implement and learn the Ocean Friends platform, train users, drive product adoption, answer questions, troubleshoot challenges, and ensure customers derive real value from the technology. This is not just account management; you’ll shape how the Customer Success function evolves as Ocean Friends grows.

Qualifications

• Experience in Customer Success or SaaS onboarding.
• Ability to lead onboarding, training, and ongoing adoption.
• Strong communication and relationship-building skills.
• Comfortable in a fast-moving startup environment.

Responsibilities

• Own the customer experience from onboarding through ongoing success.
• Lead new customer onboarding, implementation, and training.
• Conduct virtual customer meetings and platform training sessions.
• Proactively identify and address customer questions and challenges.
• Build trusted, long-term customer relationships.

Skills

Customer Success

SaaS Onboarding

Account Management

Relationship Building

Communication

Problem Solving

Ownership

Product Expertise

Job description

Ocean Friends, Inc. is seeking a Customer Success Manager to own the customer experience from onboarding through ongoing success.

You’ll work directly with customers to implement and learn the Ocean Friends platform, train users, drive product adoption, answer questions, troubleshoot challenges, and ensure customers derive real value from the technology. This is not just account management; you’ll shape how the Customer Success function evolves as Ocean Friends grows.