Strategic Customer Success Manager | San Jose

Alliance Prime Group; San Jose (CA); Sur place; USD 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement plans

Professional development

Performance bonuses

Résumé du poste

Alliance Prime Group in San Jose, CA is seeking a Customer Success Manager to oversee client onboarding, provide ongoing support, and ensure satisfaction.

The role offers negotiable salary and a benefits package including health insurance and retirement plans, with potential performance bonuses.

A bachelor’s degree in business or marketing and experience in customer success are required, with strong communication and problem-solving skills.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• Experience in customer success or a similar role.
• Strong communication and problem-solving skills.
• Familiarity with CRM software and data analytics.

Responsabilités

• Develop and implement customer success strategies to enhance client satisfaction and retention.
• Build and maintain strong relationships with key clients to understand their needs and provide tailored solutions.
• Monitor client performance and provide regular feedback and support to ensure they achieve their business objectives.
• Collaborate with sales, marketing, and product teams to align customer needs with business goals.
• Identify opportunities for upselling and cross-selling to existing clients, thereby increasing revenue and client value.

Connaissances

Strong communication

Problem-solving

Customer success experience

Relationship building

Formation

Bachelor's degree in Business/Marketing

Outils

CRM software

Data analytics tools

Description du poste

Alliance Prime Group in San Jose, CA is seeking a Customer Success Manager to oversee client onboarding, provide ongoing support, and ensure satisfaction.

The role offers negotiable salary and a benefits package including health insurance and retirement plans, with potential performance bonuses.

A bachelor’s degree in business or marketing and experience in customer success are required, with strong communication and problem-solving skills.