Strategic Customer Success Manager, SaaS Growth & Value

Uptick; Denver (CO); On-site; USD 95,000 - 130,000; Full time

Job summary

Uptick, a Denver-based software provider for the fire and security industry, seeks a Customer Success Manager to own customer outcomes and maximize value from our service. You will champion strong client relationships, track milestones, and leverage product insights to drive growth.

The role emphasizes a customer-focused mindset, analytical thinking, and collaboration with Sales, Support, and Success teams to ensure delightful, intuitive software experiences across North America.

Qualifications

• Uptick values: Care, Excellence and Growth demonstrated in all interactions.
• Project management: milestones tracked and achieved.
• Analytical thinking: data-driven decisions based on available analysis.
• Customer-focused mentality with strong client relationships.
• Product expert: deep knowledge of Uptick product and features.
• Commercial mindset: understanding business metrics and growth opportunities.

Responsibilities

• Communicate effectively to manage and influence customers.
• Troubleshoot SaaS issues and identify customer needs.
• Collaborate with Sales, Support and Success teams to deliver value.
• Resolve issues quickly and clearly communicating solutions to customers.

Skills

Project management

Analytical thinking

Customer-focused

Product expert

Commercial mindset

Communication skills

SaaS knowledge

Team player

Problem-solving

Job description

Uptick, a Denver-based software provider for the fire and security industry, seeks a Customer Success Manager to own customer outcomes and maximize value from our service. You will champion strong client relationships, track milestones, and leverage product insights to drive growth.

The role emphasizes a customer-focused mindset, analytical thinking, and collaboration with Sales, Support, and Success teams to ensure delightful, intuitive software experiences across North America.