Strategic Account Success Manager

Wolters Kluwer; Kennesaw (GA); Hybrid; USD 99,000 - 173,000; Full time

Benefits offered by this job

Medical, Dental, Vision Plans

401(k)

Paid Parental Leave

Job summary

Wolters Kluwer seeks a Customer Success Engagement Manager to lead value delivery for strategic accounts in the US region. The role spans onboarding, adoption, and ongoing value realization across the UpToDate portfolio, working with cross-functional teams including Sales and Lifecycle Marketing.

Travel up to 40% is required to support customer deployments and executive planning sessions. The position emphasizes data-driven account management, strong communication with executive stakeholders,

Qualifications

• Bachelor's degree in related field or equivalent experience.
• 4+ years of experience in Customer Success, Account Management, Product Marketing, or related role.
• Excellent project management skills to coordinate large software implementations.
• Data-oriented, consultative approach to promote product usage.
• Proven ability to establish rapport across levels up to C-suite.
• Strong presentation, oral, and written communication skills.
• Understanding of clinical environments and workflows.

Responsibilities

• Lead customer onboarding and drive adoption across UpToDate product portfolio.
• Manage strategic accounts within the defined US region and coordinate with Sales and Success teams.
• Monitor customer performance and drive engagement through product usage and value realization.
• Develop and execute implementation plans with cross-functional teams (Systems, Support, Analytics, Marketing).
• Guide customers through lifecycle to ensure renewals and satisfaction; identify opportunities for expansion.

Skills

Project management

Data-driven

Executive communication

Relationship building

Education

Bachelor's degree in related field

Job description

Wolters Kluwer seeks a Customer Success Engagement Manager to lead value delivery for strategic accounts in the US region. The role spans onboarding, adoption, and ongoing value realization across the UpToDate portfolio, working with cross-functional teams including Sales and Lifecycle Marketing.

Travel up to 40% is required to support customer deployments and executive planning sessions. The position emphasizes data-driven account management, strong communication with executive stakeholders,