Strategic Customer Success Manager (Remote)

Marfeel; New York (NY); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Fully remote position

Home office support

Free language classes online

Flexible working hours

Extra loyalty vacation days

Access to training platforms, courses

Referral bonus for talent

Job summary

Marfeel, a Barcelona-based SaaS analytics platform, is seeking a Customer Success Manager to own the full lifecycle from onboarding to renewals. You will manage a portfolio of around 40 enterprise customers, aligning product usage with desired outcomes and driving advocacy.

This role emphasizes data-driven insights, cross-functional collaboration with product, tech, sales and marketing, and opportunities to influence product development while delivering training and guidance to customers.

Qualifications

• Data-driven mindset guiding decisions and workflows.
• Fluent English is required; additional languages valued.
• Experience managing multiple projects and tasks simultaneously.
• Strong communication skills, clear and concise messaging.
• Ability to work cross-functionally with product, tech, sales and marketing.
• Knowledge of SEO is a plus for publishers.
• Basic knowledge of HTML5/CSS is beneficial.

Responsibilities

• Own full lifecycle of customers from onboarding to renewal and upsell.
• Manage a portfolio of around 40 customers with High and Mid Touch strategies.
• Understand product and technical aspects to answer customer questions accurately.
• Drive customer advocacy and expansion through value realization.
• Build relationships with CIOs, VPs, and other stakeholders to share best practices.
• Conduct regular check-ins and training to maximize tool usage.
• Monitor engagement and identify opportunities for growth and renewal.
• Lead multiple projects in parallel for customers and internally.
• Prepare and deliver executive-level presentations and reviews.
• Capture customer requirements and convey feedback to product teams.
• Turn customers into advocates and drive continuous improvement.

Skills

Data-driven mindset

Fluent English

Multi-project management

Effective communication

Team collaboration

SEO knowledge

HTML/CSS knowledge

Job description

Marfeel, a Barcelona-based SaaS analytics platform, is seeking a Customer Success Manager to own the full lifecycle from onboarding to renewals. You will manage a portfolio of around 40 enterprise customers, aligning product usage with desired outcomes and driving advocacy.

This role emphasizes data-driven insights, cross-functional collaboration with product, tech, sales and marketing, and opportunities to influence product development while delivering training and guidance to customers.