Client Success Manager, Digital

Luxury Presence; Austin (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

20% performance bonus

Stock options

Full benefits

Job summary

A leading digital platform for real estate in Austin is seeking a Client Success Manager I to support clients through engagement strategies. You'll educate clients on SEO and drive adoption of the platform. The role requires 1+ years of customer success experience, with a salary range of $60,000 to $65,000 yearly, plus bonuses and stock options.

Qualifications

• 1+ years in Customer Success or another client-facing role.
• 2+ years in software implementation, campaign execution, or creative operations.
• Working knowledge of SEO, social media, content marketing, and/or paid media.

Responsibilities

• Lead website check-ins and strategy calls to help clients improve performance.
• Teach clients SEO and digital marketing best practices.
• Identify upsell opportunities and hand off to Sales.
• Partner with internal teams for timely execution of deliverables.
• Monitor client activity and recommend strategies for improvement.

Skills

Customer Success

SEO

Digital Marketing

Analytics

Time Management

Job description

Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients.

We’re looking for a Client Success Manager I (Digital) to join our team. In this role, you’ll support our lower-tier clients through a one to many engagement model, helping them maximize the value of their Luxury Presence websites and platform. You’ll educate clients on SEO and digital marketing best practices, drive product adoption, and proactively identify opportunities for growth and expansion.

Responsibilities

• Client Engagement & Strategy: Lead website check-ins and strategy calls at a high volume to help clients improve performance and online presence
• Education & Adoption: Teach clients SEO, digital marketing best practices, and Luxury Presence platform features, while driving adoption through campaigns, in-app engagement, and webinars
• Growth Opportunities: Identify upsell opportunities and hand off seamlessly to Sales
• Collaboration: Partner with internal teams to ensure timely execution of client deliverables and a smooth client experience
• Insights & Retention: Monitor client activity, share insights, and recommend strategies to improve engagement and retention

Requirements

• 1+ years in Customer Success or another client-facing role
• 2+ years in software implementation, campaign execution, or creative operations
• Working knowledge of SEO, social media, content marketing, and/or paid media
• Proven ability to use data and analytics to drive success
• Strong organizational and time management skills in a fast-paced environment
• Enthusiasm, adaptability, and a client-first mindset

What We Offer

Base pay range: $60,000.00/yr - $65,000.00/yr, plus 20% performance bonus + stock options + full benefits

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.