Senior Enterprise Customer Success Leader

Wolters Kluwer; Houston (TX); On-site; USD 71,000 - 124,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

Paid Parental Leave

Job summary

Wolters Kluwer in Houston seeks a Customer Success Specialist to drive adoption, value realization, and retention by aligning WK ELM solutions to customer objectives across Legal Operations, Legal, Finance, and Technology stakeholders.

You will own success plans, monitor health, coordinate resources, and help executives see measurable outcomes. Interim responsibilities include QBRs/EBRs and cross-functional collaboration in a SaaS environment.

Qualifications

• 5+ years of experience in Customer Success, Account Management, Consulting, Professional Services, Enterprise Software, or related customer-facing discipline.
• 3+ years managing enterprise or complex customer relationships.
• Experience developing and executing customer success or account plans.
• Experience driving software adoption and customer engagement.
• Experience monitoring customer health and identifying customer risk.
• Experience participating in customer business reviews and strategic discussions.

Responsibilities

• Develop and execute customer success plans tied to customer objectives.
• Establish and track measurable customer success criteria.
• Drive adoption and effective utilization of WK ELM solutions.
• Understand customer priorities and translate them into actionable success initiatives.
• Conduct Quarterly Business Reviews (QBRs) and support Executive Business Reviews (EBRs).
• Monitor customer health, adoption, engagement, and satisfaction.
• Identify customer risks and early warning indicators.
• Coordinate internal resources to address customer issues.
• Support renewals through adoption, value realization, and engagement.

Skills

Customer Success

Account Management

Consulting

Enterprise Software

Stakeholder Management

Cross-functional teamwork

Tools

CRM systems

Adoption analytics

Customer health metrics

Job description

Wolters Kluwer in Houston seeks a Customer Success Specialist to drive adoption, value realization, and retention by aligning WK ELM solutions to customer objectives across Legal Operations, Legal, Finance, and Technology stakeholders.

You will own success plans, monitor health, coordinate resources, and help executives see measurable outcomes. Interim responsibilities include QBRs/EBRs and cross-functional collaboration in a SaaS environment.