Strategic Customer Success Lead (Regional)

Wolters Kluwer; Kennesaw (GA); Hybrid; USD 99.000 - 173.000; Vollzeit

Benefits dieser Stelle

Medical plan

Dental plan

Vision plan

401(k)

Zusammenfassung

Wolters Kluwer is seeking a Customer Success Engagement Manager to lead strategic accounts across the UpToDate portfolio. You will drive adoption, engagement and value realization, coordinating with Sales and cross-functional teams to ensure successful deployments and renewals.

The role emphasizes managing complex projects, guiding executive planning, and building strong customer relationships while maintaining high service standards and professional conduct.

Qualifikationen

• Bachelor’s degree in related field
• 4+ years in Customer Success, Account Management, or related role
• Strong project management and data-driven approach
• Ability to engage with C-suite executives
• Experience with large-scale software implementations

Aufgaben

• Manage onboarding and lifecycle for strategic accounts
• Partner with Sales to ensure renewal and value realization
• Lead executive planning sessions and project plans
• Coordinate multi-disciplinary teams for deployments
• Monitor utilization and drive customer value
• Escalate and resolve project plan issues
• Represent UpToDate with professionalism and integrity

Kenntnisse

Project management

Data-driven

Executive communication

Stakeholder management

Problem solving

Ausbildung

Bachelor’s degree in related field

Jobbeschreibung

Wolters Kluwer is seeking a Customer Success Engagement Manager to lead strategic accounts across the UpToDate portfolio. You will drive adoption, engagement and value realization, coordinating with Sales and cross-functional teams to ensure successful deployments and renewals.

The role emphasizes managing complex projects, guiding executive planning, and building strong customer relationships while maintaining high service standards and professional conduct.