Strategic Customer Success Manager - Mid Market

Moveworks; San Diego (CA); Hybrid; USD 110,000 - 135,000; Full time

Job summary

Moveworks is seeking a Customer Success Manager for Mid Market to advocate for customers and oversee a portfolio to help achieve business outcomes and drive adoption of the products they have purchased through prescriptive guidance.

You will bring best practices, innovations, and capabilities to help customers achieve their goals and maximize value from their investments through collaboration with ServiceNow teams and internal resources.

Qualifications

• Experience applying AI to work processes or decision-making.
• 5+ years delivering customer professional services or related support.
• Ability to provide independent comprehensive services.
• Experience resolving issues through analysis.
• Experience working collaboratively with teams.
• ServiceNow accreditations or certifications a plus.

Responsibilities

• Oversee the customer outcomes engagement for customers in your portfolio.
• Ensure customers are technically healthy and on the most recent version.
• Identify criteria for assisting customers using Success Plays in the Success Platform.
• Promote ServiceNow customer success stories and processes.
• Ensure customers obtain maximum value from their investment and licenses.
• Collaborate with cross-functional teams to improve adoption and footprint.
• Resolve escalated client issues quickly using resources across the company.

Skills

AI integration

Customer success

Independent service delivery

Issue analysis

Collaborative work

ServiceNow accreditations a plus

Job description

Moveworks is seeking a Customer Success Manager for Mid Market to advocate for customers and oversee a portfolio to help achieve business outcomes and drive adoption of the products they have purchased through prescriptive guidance.

You will bring best practices, innovations, and capabilities to help customers achieve their goals and maximize value from their investments through collaboration with ServiceNow teams and internal resources.