Remote Mid-Market Customer Success Manager (AI)

ServiceNow; Santa Clara (CA); Remote; USD 90,000 - 130,000; Full time

Job summary

ServiceNow is seeking a Customer Success Manager for the Mid Market portfolio (Moveworks) to advocate for customers and drive business outcomes. You will oversee a diverse set of accounts, ensure product adoption, and align success plays with client goals.

This role supports flexible or remote work within the AMS North America region, focusing on customers across North America and Canada. Strong collaboration, AI-aware mindset, and 5+ years of customer-facing experience are essential.

Qualifications

• Experience integrating AI into work processes or decision-making.
• 5+ years of experience providing customer professional services or related business support.
• Ability to provide independent comprehensive services.
• Experience resolving issues through analysis.
• Experience working collaboratively.
• ServiceNow accreditations or certifications a plus.

Responsibilities

• Oversee the customer outcomes engagement for customers in your portfolio.
• Ensure customers are technically healthy and on the most recent version of our product.
• Identify criteria for assisting customers using Success Plays in the Success Platform.
• Promote ServiceNow customer success stories and processes.
• Ensure customers obtain maximum value from their ServiceNow investment and licenses.
• Work with ServiceNow teams to improve product adoption and footprint.
• Address escalated client issues quickly using cross‑functional resources.

Skills

AI integration

Customer success

Portfolio management

Collaboration

Job description

ServiceNow is seeking a Customer Success Manager for the Mid Market portfolio (Moveworks) to advocate for customers and drive business outcomes. You will oversee a diverse set of accounts, ensure product adoption, and align success plays with client goals.

This role supports flexible or remote work within the AMS North America region, focusing on customers across North America and Canada. Strong collaboration, AI-aware mindset, and 5+ years of customer-facing experience are essential.