Customer Success Manager, Mid Market - Moveworks (Fully Remote)

ServiceNow; United States; Remote; USD 110,000 - 180,000; Full time

Job summary

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.

We seek a Customer Success Architect who guides customers to achieve outcomes, drives adoption with Success Plays, and resolves escalations quickly with cross-team resources.

Qualifications

• 5+ years in customer professional services, with AI integration experience.
• Strong analytical, problem-solving, and collaborative skills.
• ServiceNow certifications are a plus.
• Flexible or remote work persona within AMS - North America and Canada.

Responsibilities

• Act as a customer advocate, guiding customers to achieve business outcomes.
• Own customer outcomes, understand needs, and ensure technical health.
• Drive adoption using Success Plays and promote customer success stories.
• Resolve escalated issues quickly with company-wide resources.

Skills

AI integration experience

Analysis

Problem-solving

Collaboration

Remote work flexibility

Education

ServiceNow certifications (preferred)

Job description

• Act as a customer advocate, guiding customers to achieve business outcomes.
• Bring ServiceNow best practices and innovations to help customers meet goals.

Key Responsibilities:

• Own customer outcomes, understand needs, and ensure technical health.
• Drive adoption using Success Plays and promote customer success stories.
• Resolve escalated issues quickly with company-wide resources.

Qualifications:

• 5+ years in customer professional services; AI integration experience.
• Strong analysis, problem-solving, and collaborative skills.
• ServiceNow certifications are a plus.
• Flexible or remote work persona within AMS - North America and Canada.

Equal opportunity employer with inclusive culture.

ServiceNow

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.