Customer Success Manager - Moveworks

ServiceNow; Santa Clara (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

ServiceNow is seeking an experienced Customer Success Manager to drive value for our initial customers and help them achieve transformational outcomes. You will partner with executive sponsors, translate business needs into solutions, and evolve onboarding strategies to accelerate adoption and growth.

You will collaborate cross-functionally, gather feedback, and communicate roadmap changes strategically to stakeholders, ensuring ongoing customer success and retention across large enterprise

Qualifications

• 5+ years of account management, implementation, or sales experience in software/SaaS.
• Experience explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience.
• Experience supporting deployments with large enterprise customers.
• Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal.
• You have experience building strong internal and external relationships, including with senior-level executives throughout companies.

Responsibilities

• You partner with our initial customers to drive product value.
• You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value.
• You partner cross-functionally to translate business needs and product requirements into new solutions for customers.
• You will evolve and iterate on our customer onboarding strategy.
• You work with internal teams and customers to drive adoption, engagement and growth.
• You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders.
• You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap.

Skills

Account management

Sales experience

Explain technical solutions

Executive relationships

Customer deployments

Problem solving

Diplomacy under pressure

Job description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

• You partner with our initial customers to drive product value
• You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
• You partner cross-functionally to translate business needs and product requirements into new solutions for customers
• You will evolve and iterate on our customer onboarding strategy
• You work with internal teams and customers to drive adoption, engagement and growth
• You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
• You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
• You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap

Qualifications

To be successful in this role you have:

• You have 5+ years of account management, implementation, or sales experience in software/SaaS
• You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
• You have experience supporting deployments with large enterprise customers
• Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
• You have experience building strong internal and external relationships, including with senior-level executives throughout companies
• You are diplomatic, have tact and you are poised under pressure