Strategic Managed Services CSM

ISI; Herndon (VA); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Professional growth encouragement

Casual and friendly work environment

Job summary

ISI is seeking a Customer Success Manager responsible for managing customer relationships for a portfolio of managed services. The role focuses on customer retention, business reviews, and cross-functional coordination to ensure service delivery aligns with customer needs.

Qualified candidates should have over 3 years of experience in customer success or account management and possess strong communication and organizational skills. A hybrid work environment and competitive salary ranging from $85,000 to $100,000 are offered.

Qualifications

• 3+ years in Customer Success or similar customer-facing role.
• Experience with B2B service-based accounts.
• Strong verbal and written communication skills.

Responsibilities

• Serve as primary customer relationship owner for a portfolio.
• Lead regular business reviews and customer cadence calls.
• Identify risks to customer retention and manage renewals.

Skills

Customer relationship management

Communication skills

Organizational skills

Account management

Tools

CRM software

Service management tools

Job description

ISI is seeking a Customer Success Manager responsible for managing customer relationships for a portfolio of managed services. The role focuses on customer retention, business reviews, and cross-functional coordination to ensure service delivery aligns with customer needs.

Qualified candidates should have over 3 years of experience in customer success or account management and possess strong communication and organizational skills. A hybrid work environment and competitive salary ranging from $85,000 to $100,000 are offered.