Strategic Customer Success Manager — Large Law

Reed Technology

United States

Remote

USD 72,000 - 119,000

Full time

14 days+

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Benefits offered by this job

Wellbeing initiatives

Parental leave

Study assistance

Sabbaticals

Job summary

LexisNexis Legal & Professional is seeking a Large Law Customer Success Manager to drive value, adoption, and retention for a portfolio of major law firm customers. You will guide success planning, change management, and workflow transformation across sophisticated legal environments.

The role requires expertise in legal workflows and AI-enabled solutions, with a focus on measurable business outcomes and executive engagement.

Qualifications

JD degree and experience with law firms or legal technology.
Experience in customer success, account management, or enterprise software adoption.
Understanding of large law firm workflows and AI in legal work.
Ability to build relationships and drive value-based engagement plans.
Experience using data to guide account strategy and growth.
Proficiency with CRM, enablement, analytics tools including Salesforce, Gong, Seismic, Tableau.

Responsibilities

Manage a portfolio of Large Law Accounts as the primary customer success lead.
Develop tailored success plans aligned to firm goals and workflows.
Drive adoption of drafting, research, analytics, and AI-powered tools.
Collaborate with Sales, Product, Marketing, and Enablement on account planning and reviews.
Use health and usage data to identify adoption barriers and drive retention.
Support engagement strategies to increase awareness and measurable value.
Share account insights with internal teams to improve the customer experience.