Strategic Large-Law CSM: AI-Driven Legal Tech & Value

relx; Chicago (IL); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Wellbeing initiatives

Shared parental leave

Study assistance

Sabbaticals

Job summary

LexisNexis Legal & Professional, part of RELX, seeks a Large Law Customer Success Manager in the Chicago area. You will drive strategic, consultative engagement across large law firm customers, guiding adoption, workflow transformation, and measurable business outcomes.

The role emphasizes executive presence, commercial acumen, and cross-functional collaboration with Sales, Product, Marketing, and Enablement to ensure renewal and expansion within a complex legal technology environment.

Qualifications

• JD degree and experience working with law firms, legal professionals, or legal technology.
• Experience in customer success, account management, consulting, or enterprise software serving complex customers.
• Understanding of large law firm workflows and the impact of AI on legal work.
• Ability to build relationships, lead strategic conversations, and deliver value-based plans.
• Experience using product usage and engagement data to guide account strategy and expansion.
• Proficiency with CRM, enablement, analytics, and AI-powered tools such as Salesforce, Gong, Seismic, Tableau.

Responsibilities

• Manage a portfolio of Large Law Accounts and lead adoption, workflow transformation, and retention.
• Develop tailored success plans aligned to firm goals and legal workflows.
• Drive adoption and value realization by embedding drafting, research, analytics, and AI-powered workflows.
• Collaborate with Client Managers, Sales, Product, Marketing, and Enablement on account planning and reviews.
• Use engagement data to identify barriers and guide change management to improve retention and growth.
• Support engagement strategies across practice groups and stakeholder audiences.
• Serve as voice of the customer to inform product improvements and roadmap.

Skills

Customer success

Account management

Legal technology

Enterprise software

Data-driven engagement

CRM analytics

Stakeholder management

Executive communication

Education

JD degree

Tools

Salesforce

Gong

Seismic

Tableau

AI-powered tools

Job description

LexisNexis Legal & Professional, part of RELX, seeks a Large Law Customer Success Manager in the Chicago area. You will drive strategic, consultative engagement across large law firm customers, guiding adoption, workflow transformation, and measurable business outcomes.

The role emphasizes executive presence, commercial acumen, and cross-functional collaboration with Sales, Product, Marketing, and Enablement to ensure renewal and expansion within a complex legal technology environment.