Strategic Customer Success Manager - Key Accounts

United Parcel Service Sweden Aktiebolag; Nashville (TN); Presencial; USD 85 000 - 120 000; Tempo integral

Resumo da oferta

UPS in Nashville, TN is seeking a Platinum Customer Success Manager to oversee and nurture relationships with large customers, acting as a trusted advisor to drive value realization and long-term success.

You will lead strategic engagements, conduct business reviews, and collaborate across sales, support, and operations to deliver supply chain solutions, improve retention, and maximize revenue from existing accounts.

Qualificações

• 5+ years in customer success, account management or supply chain consulting.
• Experience managing large, high-value accounts with high customer satisfaction or feedback.
• Strong relationship management and interpersonal skills.

Responsabilidades

• Serve as primary point of contact and advocate for assigned accounts.
• Coordinate with sales, support, UPS operations, and Care & Service Control to deliver supply chain solutions.

Conhecimentos

Relationship management

Communication

Negotiation

Customer success

Formação académica

Bachelor's degree in business or related field

Ferramentas

CRM software

Analytics tools

Descrição da oferta de emprego

UPS in Nashville, TN is seeking a Platinum Customer Success Manager to oversee and nurture relationships with large customers, acting as a trusted advisor to drive value realization and long-term success.

You will lead strategic engagements, conduct business reviews, and collaborate across sales, support, and operations to deliver supply chain solutions, improve retention, and maximize revenue from existing accounts.