Hybrid Customer Success Leader – Territory Growth

hcmportal; Manchester (NH); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Regular field travel

Job summary

UPS is seeking a high-energy Customer Success Manager to own a portfolio across Manchester, NH and Nashua, NH. The role requires in-person visits 3–4 days per week within the assigned territory and a hybrid work arrangement.

You will manage customer inquiries, coordinate with cross-functional teams, and drive retention and growth through value creation and proactive engagement. The position includes an enhanced sales incentive plan and is a permanent, full-time role.

Qualifications

• 0–4 years in customer success, support, or related customer-facing roles.
• SMB account management experience.
• Ability to manage multiple customer engagements through strong organizational skills.
• Data-driven mindset and analytical approach.
• Excellent written communication skills.

Responsibilities

• Serve as the primary point of contact and advocate for assigned accounts.
• Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
• Identify upsell opportunities and guide customers to resources for added value.
• Develop strategies for upselling/cross-selling to drive account growth.

Skills

Customer success

Account management

Organizational skills

Data-driven mindset

Written communication

Job description

UPS is seeking a high-energy Customer Success Manager to own a portfolio across Manchester, NH and Nashua, NH. The role requires in-person visits 3–4 days per week within the assigned territory and a hybrid work arrangement.

You will manage customer inquiries, coordinate with cross-functional teams, and drive retention and growth through value creation and proactive engagement. The position includes an enhanced sales incentive plan and is a permanent, full-time role.