Hybrid Customer Success Supervisor - SMB Growth & Retention

United Parcel Service Sweden Aktiebolag; Manchester (NH); Hybrid; USD 60,000 - 90,000; Full time

Job summary

UPS is seeking a Signature Customer Success Supervisor to manage a high volume of smaller customers in a hybrid role based in Manchester, NH. The position requires 0-4 years in customer-facing roles with SMB account management experience, a data-driven mindset, and strong written communication.

You will visit customers in the assigned territory 3-4 days per week, collaborate with sales and operations, and drive retention and value through proactive engagement and upsell opportunities.

Qualifications

• 0-4 years in customer success, support, or related customer-facing roles.
• SMB account management experience preferred.
• Strong organizational skills to manage multiple engagements.
• Excellent written communication abilities.

Responsibilities

• Serve as the primary point of contact and advocate for assigned accounts.
• Coordinate with sales, support, and operations to deliver supply chain solutions.
• Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
• Update retention data and plan next steps for churn prevention and growth.

Skills

Customer success

Account management

Data-driven mindset

Written communication

Job description

UPS is seeking a Signature Customer Success Supervisor to manage a high volume of smaller customers in a hybrid role based in Manchester, NH. The position requires 0-4 years in customer-facing roles with SMB account management experience, a data-driven mindset, and strong written communication.

You will visit customers in the assigned territory 3-4 days per week, collaborate with sales and operations, and drive retention and value through proactive engagement and upsell opportunities.