Strategic Customer Success Manager II – Renewals & Growth

Lightcast; United States; Teletrabalho; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

Lightcast is seeking a Customer Success Manager II (AM II) to guide a portfolio of customers toward measurable business outcomes using Lightcast products and services. This role emphasizes retention, renewals, and growth, applying a consultative approach to assess needs and translate results into compelling data stories.

You will own the full lifecycle from onboarding to value realization, partnering with internal teams to accelerate time-to-value and help customers achieve their goals.

Responsabilidades

• Build trusted customer relationships through proactive, consistent engagement and a strong understanding of each customer’s goals, challenges, and priorities.
• Serve as a strategic advisor by conducting business assessments and recommending solutions aligned with customer needs and desired outcomes.
• Engage stakeholders at multiple levels to identify risks, opportunities, and changing business needs.
• Develop and manage customer success plans with clear goals, milestones, responsibilities, and measures of success.
• Monitor product adoption, engagement, account health, and progress toward customer outcomes.
• Proactively address risks and barriers to adoption, value realization, or renewal.
• Demonstrate the impact and ROI of Lightcast products and services through value storytelling, strategic presentations, and business reviews.
• Coordinate onboarding and accelerate customer time-to-value in partnership with internal teams.
• Own the full renewal lifecycle, including early planning, value confirmation, pricing discussions, negotiation, contracting, forecast

Descrição da oferta de emprego

Lightcast is seeking a Customer Success Manager II (AM II) to guide a portfolio of customers toward measurable business outcomes using Lightcast products and services. This role emphasizes retention, renewals, and growth, applying a consultative approach to assess needs and translate results into compelling data stories.

You will own the full lifecycle from onboarding to value realization, partnering with internal teams to accelerate time-to-value and help customers achieve their goals.