Account Manager II - 1073 (Remote)

Lightcast; Northern (KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Lightcast is seeking a Customer Success Manager II to serve as a trusted advisor for an assigned portfolio, owning the full customer lifecycle from onboarding to renewal. You will drive retention, renewals, and account growth by demonstrating value and ROI through data storytelling and strategic reviews.

You will collaborate with internal teams to accelerate time-to-value, manage risk, and ensure customers achieve measurable outcomes using Lightcast products and services.

Qualifications

• 3+ years of experience in customer success or related role.
• Experience in SaaS, DaaS, technology, data, or subscription-based environment.
• Experience managing full customer lifecycle including renewals and expansion.
• Experience conducting business assessments and developing success plans.
• Strong consultative, relationship-building, and value storytelling skills.

Responsibilities

• Build trusted customer relationships through proactive, consistent engagement.
• Serve as a strategic advisor by conducting business assessments and recommending solutions.
• Engage stakeholders at multiple levels to identify risks, opportunities, and changing needs.
• Develop and manage customer success plans with goals and measures of success.
• Monitor product adoption, engagement, and account health; drive value realization.
• Own the full renewal lifecycle including pricing discussions and contracting.
• Identify cross-sell and upsell opportunities by connecting needs to solutions.
• Collaborate with Sales, Product, Support, and Services to deliver a seamless experience.

Skills

Customer success

Account management

Consultative selling

Relationship-building

Value storytelling

Education

3+ years in customer success

Experience in SaaS/Technology/Data/Subscription environments

Tools

Google Workspace

Excel

PowerPoint

CRM platforms

Job description

Important information before applying:

Work Authorization:To respect your time, we cannot provide employment visa sponsorship for this position now or in the future. Before applying, please confirm that you are authorized to work in the United States without current or future employer sponsorship.

The Customer Success Manager II (AM II) serves as a trusted advisor and subject matter expert for an assigned customer portfolio. This role owns the full customer lifecycle, helping customers achieve measurable business outcomes through Lightcast products and services while driving retention, renewals, and account growth. The ideal candidate brings a consultative mindset and can assess customer needs, develop success plans, demonstrate value and ROI, and translate results into compelling data stories.

Major Responsibilities:

Customer Strategy and Relationships

• Build trusted customer relationships through proactive, consistent engagement and a strong understanding of each customer’s goals, challenges, and priorities.
• Serve as a strategic advisor by conducting business assessments and recommending solutions aligned with customer needs and desired outcomes.
• Engage stakeholders at multiple levels to identify risks, opportunities, and changing business needs.

Customer Outcomes and Value

• Develop and manage customer success plans with clear goals, milestones, responsibilities, and measures of success.
• Monitor product adoption, engagement, account health, and progress toward customer outcomes.
• Proactively address risks and barriers to adoption, value realization, or renewal.
• Demonstrate the impact and ROI of Lightcast products and services through value storytelling, strategic presentations, and business reviews.
• Coordinate onboarding and accelerate customer time-to-value in partnership with internal teams.

Renewals and Account Growth

• Own the full renewal lifecycle, including early planning, value confirmation, pricing discussions, negotiation, contracting, forecasting, and closing.
• Maintain consistent commercial conversations throughout the customer lifecycle.
• Identify and execute cross-sell and upsell opportunities by connecting customer needs to appropriate solutions.
• Navigate rate changes, contract terms, budgets, and purchasing processes while balancing customer and company objectives.
• Maintain accurate account plans, renewal forecasts, activity records, and opportunity documentation.

Cross-Functional Execution

• Collaborate with Sales, Product, Support, Services, and other internal teams to resolve customer needs and deliver a seamless experience.
• Manage multiple accounts, renewal timelines, commitments, and competing priorities in a fast-paced, results-driven environment.
• Consistently follow through on customer actions, risks, and opportunities.
• Share customer insights and feedback to improve products, services, and the overall customer experience.
• Adapt to changing customer needs, business priorities, products, and processes while continuously building industry and product expertise.
• Set specific goals, coordinate the successful onboarding, and measure account health according to established targets. Ensure customers achieve fast time-to-value. Keep clients engaged and regularly using our product and services.

Education and Experience:

• 3+ years of experience in customer success, account management, consultative sales, or a related customer-facing role.
• Experience within a SaaS, DaaS, technology, data, or subscription-based environment.
• Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion.
• Demonstrated ownership of renewals, including value confirmation, pricing, negotiation, contracting, and closing.
• Experience conducting business assessments, developing customer success plans, and communicating measurable outcomes and ROI.
• Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills.
• Ability to uncover customer needs, connect challenges to solutions, and influence stakeholders at multiple levels.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple competing priorities and maintain a high level of customer activity.
• Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools. A continuous learner focused on creating sustainable, mutually beneficial outcomes for customers and the company.

Lightcast is a global leader in labor market insights, headquartered in Moscow, ID (US), with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions, companies, and communities.

Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.